Enrollment Representative II

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Delta Dental of Arkansas

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare Insurance • Non-profit

Delta Dental of Arkansas is a provider of dental and vision insurance plans. The company offers a range of insurance products for individuals, families, small businesses, and large enterprises, including dental and vision insurance plans. Delta Dental of Arkansas is part of the national Delta Dental Plans Association, which provides dental coverage in all 50 states, Puerto Rico, and other U. S. territories. They focus on creating healthy smiles and also extend their services to cover hearing discounts. Delta Dental of Arkansas is committed to giving back to the community through the Delta Dental of Arkansas Foundation, which provides funding opportunities and donations. They support oral health through various programs and resources available to members and dental providers.

📋 Description

• Process enrollment forms/spreadsheets for new and existing groups including COBRA • Process change of address forms • Review and process enrollment changes including adding/removing dependents and effective/term date adjustments • Research and correct ID cards returned with missing addresses • Addresses vision error reports • Assist in working electronic group error reports when necessary • Quality assurance review of enrollments for other Eligibility Representatives • Maintain communication with all internal departments and employer groups • Support training of new Enrollment employees • Completes special projects as assigned by management; performs tasks necessary to ensure efficient and cost-effective operation of the eligibility department • Review and update of automated reporting as assigned • Work with groups, TPA’s and internal departments for TPA changes of EDI files, provide testing and approval for production • Provide discrepancies for large and or complex groups • Process EDI files as assigned • Act as a liaison for groups and brokers regarding enrollment-related inquiries • Address emails submitted to the Enrollment inbox as needed for back-up • Process enrollment forms/spreadsheets for new and existing electronic groups as needed • Ensure compliance with HIPAA and other regulatory requirements • Support the eligibility call center

🎯 Requirements

• High school diploma or equivalent required • 1-3 years’ administrative experience required; dental insurance knowledge preferred • Proficient in MS Word, Excel, and 10-key • Ability to solve problems quickly and automate processes • Self-motivated and must work with minimal supervision • 2-4 years in a related role • 2-4 years Dental insurance knowledge required

🏖️ Benefits

• medical • dental • vision • 401(k) • student loan assistance • six weeks of paid parental leave • volunteer PTO