ERA Agent

🕒 July 24

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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bp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1909

⚡ Energy

💰 Post-IPO Equity on 2024-09

Energy

bp is a global integrated energy company focusing on delivering secure, affordable, and lower carbon energy. Originally an international oil company, bp has transformed its strategic direction towards becoming a leader in the integrated energy sector, involving ventures like the joint development of global offshore wind capacity and the production of biofuels in Brazil. The company engages in complex engineering projects aimed at advancing its energy goals while prioritizing safety and sustainability. bp offers a wide array of career opportunities and engages in energy economics, providing insights into global energy demand, supply, and the energy transition.

📋 Description

• Respond to and resolve customer inquiries efficiently and effectively • Apply analytical thinking to identify and address customer needs and process inefficiencies • Participate in business process improvement initiatives and suggest and implement solutions • Demonstrate commercial acumen and understand the business impact of decisions • Collaborate with team members and other departments • Prioritize workload to ensure timely and accurate task completion • Maintain professionalism and resilience in challenging situations • Understand customer emotions and tailor interactions accordingly • Contribute to sustainability awareness and consider its implications in daily tasks • Work one of the specified Tuesday-to-Saturday or Sunday-to-Thursday schedules

🎯 Requirements

• Proven experience in a customer service or customer-facing role • Demonstrated understanding and application of agility core practices • Excellent analytical thinking and problem-solving abilities • Strong verbal and written communication skills • Ability to effectively manage and resolve conflicts • A creative and innovative approach to challenges and opportunities • A deeply customer-centric mindset with a focus on delivering positive customer experiences • Proven ability to prioritize and manage a diverse workload effectively • High level of self-awareness and emotional intelligence • Awareness of sustainability principles and their application in a business context • Ability to work one of the listed Tuesday-to-Saturday or Sunday-to-Thursday schedules • Depending upon the role, adherence to local policy may include pre-placement drug screening, medical review of physical fitness, and background checks

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Flexible working schedule • Paid time off policy • Discretionary annual bonus program • Long-term incentive program • Generous 401K matching program • Flexible working options • Generous paid parental leave policy • Excellent retirement benefits • Accessibility adjustments/accommodations related to the recruitment process