Senior UX/CX Designer – Experience Strategy, Research

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $45 - $48 / hour

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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BPCS, Comprehensive marketing solutions, ltd.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Big agencies give you big talent for big money, but less time & commitment. Little agencies give you little less talent for little less money, but full dedication. What you want is the best from both worlds. What you need is big little agency. And you have just found it.

📋 Description

• Lead strategic customer experience and user experience initiatives from discovery through delivery. • Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations. • Translate customer insights, business objectives, and research findings into actionable experience strategies. • Create and maintain design artifacts including: journey maps, service blueprints, personas, customer jobs-to-be-done, user scenarios, task flows, wireframes, and storyboards. • Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices. • Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs. • Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods. • Guide research synthesis efforts and connect customer insights to strategic design recommendations. • Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders. • Build strong partnerships across teams to champion an outside-in, customer-centric approach. • Identify emerging customer needs and larger experience opportunities through analysis of research and available data. • Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate. • Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts. • Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers. • Develop holistic solutions that balance customer needs, business goals, and technical realities.

🎯 Requirements

• Bachelor's Degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field and 6+ years of experience in product or service design; • OR Master's Degree in a related field and 6+ years of experience; • OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies. • 8+ years of product or service design experience is strongly preferred for ideal candidates. • Proficiency with design tools such as Figma, Adobe Photoshop, Adobe Illustrator, Sketch. • 3–4+ years of hands-on UX research experience, including planning research studies, conducting customer or user interviews, gathering contextual insights, and synthesizing findings into design recommendations. • Experience independently conducting user research with minimal oversight. • Expertise in Customer Experience (CX) Design and Design Thinking methodologies. • Demonstrated ability to combine UX research and UX design responsibilities in a single role. • Strong communication, presentation, facilitation, and storytelling skills. • Experience creating strategic design deliverables beyond visual interface design.

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development