Technical Program Manager – Customer Success Enablement

Job not on LinkedIn

🔥 5 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $38 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

BPCS, Comprehensive marketing solutions, ltd.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Big agencies give you big talent for big money, but less time & commitment. Little agencies give you little less talent for little less money, but full dedication. What you want is the best from both worlds. What you need is big little agency. And you have just found it.

📋 Description

• Serve as a technical program and stakeholder engagement lead responsible for driving awareness, alignment, and execution of internal initiatives across Customer Success Account Managers (CSAMs) and related field roles. • Act as the connective layer between program objectives and field execution—ensuring stakeholders understand key initiatives, commit to required actions, and follow through on deliverables. • Play a key role in improving organizational efficiency and supporting internal performance metrics through consistent engagement and accountability. • Proactively engage Customer Success Account Managers (CSAMs) to communicate program objectives, expectations, and required actions. • Schedule and lead meetings with CSAMs and cross-functional partners (e.g., technical stakeholders) to ensure understanding and alignment. • Build trust and credibility with stakeholders to drive commitment and participation. • Act as a subject matter expert (SME) on assigned initiatives, ensuring deep understanding of goals, processes, and desired outcomes. • Translate program requirements into clear, actionable steps for field teams. • Track stakeholder commitments and ensure timely completion of required actions. • Collaborate with internal teams across customer success, technical, and program functions to ensure alignment between stakeholders.

🎯 Requirements

• 3–5+ years of experience in program coordination, customer success, operations, or stakeholder management roles • Strong understanding of customer success functions and account management principles • Proven ability to drive execution and follow-through across stakeholders without direct authority • Experience with proactive outreach, stakeholder engagement, and meeting facilitation • Excellent communication skills (written and verbal), including the ability to handle challenging conversations • Strong organizational skills with the ability to manage multiple priorities and deadlines • Experience creating and maintaining reporting and tracking mechanisms • Familiarity with enterprise environments and cross-functional team structures • Ability to work across multiple global time zones including occasional meetings with teams in Japan, India, China, and Australia.

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development