Senior ServiceNow Business Analyst

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Bravium Consulting Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Bravium Consulting Inc. is a consulting firm that specializes in modernizing business operations through enterprise automation, low-code app development, and intelligent AI/ML solutions. Known for its award-winning workflow and automation capabilities, particularly on the ServiceNow platform, Bravium helps both public and private sector clients to streamline processes, improve productivity, and enhance customer experiences. The company blends big consulting expertise with the agility of a boutique firm, empowering organizations to break down digital silos and embrace digital transformation.

📋 Description

• Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs. • Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities. • Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria. • Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks. • Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes. • Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization. • Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.

🎯 Requirements

• US Citizen; Active Public Trust clearance or the ability to obtain one • Minimum 5 years of business analysis experience, preferably in a government or federal consulting environment • Hands-on experience with ServiceNow, including familiarity with common modules and functionality • Proficiency in developing business process documentation using Microsoft Visio or similar tools • Experience translating business needs into detailed technical requirements • Familiarity with the Software Development Life Cycle (SDLC) and ITSM best practices

🏖️ Benefits

• 15 PTO days • 11 paid holidays • Medical Insurance • Dental Insurance • Vision Insurance • Short Term and Long Term Disability coverage with 100% premium support • 401k Program with Bravium matching 100% of up to 4% of salary • Training Program • Employee Assistance Program • Maternity Leave • Paternity Leave • Annual performance bonuses • Referral bonus • Flexible work arrangements • Access to robust training and professional development program • Employee Assistance Program (EAP) for mental health and wellness support