Director, CRM Partnerships – Strategy

🕒 July 9

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Breakthrough T1D

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1970

🤝 Non-profit

🏥 Healthcare

🔬 Science

Non-profit • Healthcare • Science

Breakthrough T1D is a nonprofit organization (formerly JDRF) focused on curing and improving life with type 1 diabetes. It funds and coordinates research and clinical trials, advances therapy development and access, leads advocacy on issues like insulin affordability, and provides community support, education, local chapters, events, and fundraising to accelerate breakthroughs and improve daily management for people with T1D.

📋 Description

• Serve as the primary liaison between Global Development and Data & Technology, translating business needs into CRM requirements, system enhancements, field additions, and reporting logic improvements • Provide Global Development voice to our CRM strategy, data architecture, governance, and system performance across Global Development, ensuring CRM tools support fundraising effectiveness for Leadership Giving, Corporate & Institutional Giving, and Field Engagement • Champion Project OneView — a cross-system initiative to establish Salesforce as the organization's system of record • Partner with Data & Technology to manage data security, user roles, and permissions within Salesforce • Lead Global Development's migration from Salesforce NPSP to NPC — defining fundraising business requirements, coordinating with implementation partners, managing User Acceptance Testing (UAT) • Serve as Global Development's internal NPC subject matter expert • Represent Global Development's requirements for Salesforce integrations with key BT1D systems — ensuring accurate, reliable donor and revenue data flows into CRM • Develop and maintain CRM reporting and dashboards to track staff performance, pipeline health, and historical and projected fundraising trends for senior leadership • Champion CRM adoption and data quality — designing training programs, Standard Operating Procedures, and change management resources

🎯 Requirements

• 7 years of Salesforce CRM and nonprofit development experience • demonstrated expertise in Salesforce NPSP, NPC, and CRM strategy in support of development operations • Proven ability to translate complex fundraising business needs into CRM requirements, integrations, and data solutions • Experience managing CRM migrations and system integrations in support of development operations • Proficiency with Business Intelligence and reporting tools (Tableau preferred) • strong skills in data validation, governance, and quality control • Deep knowledge of nonprofit philanthropy, fundraising verticals, and constituent relationship management • Strong project management skills; ability to manage multiple cross-functional initiatives simultaneously • Excellent written and oral communication skills; able to present technical concepts to non-technical audiences • Familiarity with Luminate Online, Greater Giving/New Signature Events, Workday, or similar fundraising and development platforms preferred. • Bachelor's degree or equivalent combination of education and experience

🏖️ Benefits

• medical, dental, and vision coverage • a 403(b) retirement plan • voluntary benefits • flexible spending and commuter benefit accounts • an employee assistance program (EAP) • life and disability insurance • performance-based bonuses • generous paid time off