Patient Service Representative I

🕒 September 18

🇺🇸 United States – Remote

💵 $23 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Breg

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

💰 Series unknown on 2006-02

Healthcare • Consulting • Manufacturing

Breg is a medical device company that designs, manufactures, and supplies orthopedic braces, immobilizers, cold therapy systems, walking boots, and other durable medical equipment to support joint rehabilitation, postoperative care, and mobility. The company serves healthcare providers with DME programs and business solutions while also supporting patients through retail channels, patient service centers, and a broad product catalog covering knee, hip, shoulder, spine, foot and ankle, and related accessories.

📋 Description

• Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications • Demonstrate and maintain competency in fitting and using Breg products • Measure and fit patients with orthopedic soft goods and functional bracing • Provide instructions on product use and care and communicate expected outcomes to patients and healthcare providers • Deliver patient service and timely follow-up • Coordinate product logistics, replenishment, inventory transfers, and reconciliation • Remove and process expired, damaged, or unsellable products • Support customer ordering, product returns, delivery updates, and order fulfillment • Maintain product displays, storage areas, and inventory spaces • Provide onsite support for recalls, audits, and field communications • Complete inventory counts and support reconciliation and compliance • Prepare, compile, and submit insurance billing documentation • Review pending claims, retrieve missing information, identify documentation deficiencies, and use Power BI, Breg Vision, and Breg Claims System (BCS) • Obtain pre-authorization and collect applicable co-insurances, deductibles, and cash-pay amounts • Track claim denials and claims requiring additional information with internal departments • Collaborate with Solution Team, Sales, and Field Operations to resolve account issues • Prepare daily, weekly, and monthly reports, analyze trends, and identify process improvements • Promote Breg's culture of commitment and accountability

🎯 Requirements

• Associate degree in a Healthcare-related field, completion of an approved healthcare certification or certificate program, or equivalent combination of relevant education and hands-on experience in orthotics, athletic training, sports medicine, durable medical equipment (DME), or patient care required • Applicable certification or licensure such as American Board Certification (ABC) Certified Fitter-orthotics (CFo), Board of Certification (BOC), Athletic Training licensure, or Orthopaedic Technologist Certification preferred • Familiarity with standard workflows and procedures in orthopedic clinics or physician offices preferred • Knowledge of orthopedic bracing and supply products and applicable utilization procedures preferred • Computer proficiency, including web browser/internet search, Microsoft Outlook, Word, Excel, PowerPoint, and Teams • Ability to learn new software and systems • Effective written and verbal communication • Ability to engage with patients and provide excellent customer service in escalated situations • Must comply with HIPAA, FDA requirements, Breg policies, and standard operating procedures

🏖️ Benefits

• Medical, dental, vision, disability, and life insurance, effective the first of the month after hire • Paid Time Off (PTO) • Company-paid holidays • Opportunities for professional advancement • Equal Employment Opportunity workplace fostering diversity and inclusion

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