Service Desk Technician

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bridge Defense

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🎖️ Defense

🚀 Aerospace

Manufacturing • Defense • Aerospace

Bridge Defense is a mission-focused defense technology company that delivers secure, software-enabled solutions and ruggedized edge compute systems for U. S. defense and intelligence customers. It provides cleared engineering talent and classified-environment software development, rapid outcome-based delivery, and deployable AI/ML-capable compute hardware for tactical and mission-critical workloads. Bridge Defense supports full-lifecycle integration, holds industry certifications, and has major DoD/IC contract experience to accelerate and secure modern defense operations.

📋 Description

• Serve as the initial point of contact for customers via telephone, email, or live chat to provide technical support for hardware, systems, subsystems, and applications • Assist customers with navigating application menus and remotely access customer systems when necessary • Troubleshoot network connectivity issues, including VPN access and remote user support • Support users with Active Directory account unlocks and password resets • Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook • Develop and maintain productive customer relationships while delivering excellent customer service • Provide alternative solutions where appropriate to support customer satisfaction and mission continuity • Escalate complex technical issues to Remote Support Engineering staff or Field Engineering teams when required • Document incidents, resolutions, and troubleshooting efforts in accordance with customer and contract requirements • Successfully meet customer-driven performance metrics and service level expectations

🎯 Requirements

• Must be a U.S. Citizen • Must possess or have the ability to obtain a U.S. Government Secret security clearance prior to hire • Sponsorship is available for qualified candidates • Must possess a current Level I AIT certification • Strong knowledge of network troubleshooting, including connectivity issues, TCP/IP, VPN software, and remote user support • Understanding of Active Directory administration, including password resets and account unlocks • Proficient troubleshooting skills across Windows operating systems • Ability to troubleshoot and resolve Microsoft Outlook and email-related issues • Strong written and verbal communication skills • Outstanding customer service and interpersonal skills • Previous technical support or help desk experience preferred • Ability to successfully meet customer metric requirements in a high-volume support environment • High School Diploma or equivalent required • MCP, Dell, or other industry-recognized technical certifications preferred • Additional technical or IT-related training preferred • Previous experience supporting enterprise-level service desk operations preferred • Experience supporting DoD or government IT environments preferred • Must be able to sit/stand at a desk for long periods and lift up to 20 pounds occasionally • Must be able to multi-task and rapidly change priorities with limited notice

🏖️ Benefits

• Competitive compensation • Robust benefits • Professional development and certification opportunities • Clear paths for growth • Overtime should be expected when schedules demand it