Brighter Logistics
2 - 10 employees
Founded 2013
đŚ Logistics
đ Transport
đ¤ B2B
Logistics ⢠Transport ⢠B2B
Brighter Logistics is a family-owned third-party logistics (3PL) provider with over 15 years of experience offering freight consulting, shipment tracking, and personalized support. They do not operate their own trucks but act as brokers/partnersâhandling LTL, full truckload, expedited and parcel shipments, ensuring correct classification, competitive pricing (backed by Globaltranz), and a dedicated point of contact for each customer with rapid response times.
Customer Solutions Specialist
Job not on LinkedIn
đ June 24
đ Michigan â Remote
đľ $27 - $31 / hour
â° Full Time
đ˘ Junior
đĄ Mid-level
đŤđ¨âđ No degree required
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Brighter Logistics
2 - 10 employees
Founded 2013
đŚ Logistics
đ Transport
đ¤ B2B
Logistics ⢠Transport ⢠B2B
Brighter Logistics is a family-owned third-party logistics (3PL) provider with over 15 years of experience offering freight consulting, shipment tracking, and personalized support. They do not operate their own trucks but act as brokers/partnersâhandling LTL, full truckload, expedited and parcel shipments, ensuring correct classification, competitive pricing (backed by Globaltranz), and a dedicated point of contact for each customer with rapid response times.
đ Description
⢠Serve as the primary point of contact for our clients, responding to inquiries and providing support via email, phone, and chat ⢠Build and maintain strong relationships with clients, ensuring their satisfaction with our services ⢠Assist clients with setting up new accounts, providing quotes, and managing their shipments ⢠Troubleshoot and resolve any issues or concerns raised by clients in a timely and professional manner ⢠Collaborate with other team members to ensure seamless communication and efficient resolution of client issues ⢠Continuously seek opportunities to improve our processes and services, and provide feedback to the team ⢠Keep detailed records of client interactions and maintain accurate client information in our database
đŻ Requirements
⢠High school diploma or equivalent; Bachelor's degree in Business Administration or a related field preferred ⢠Minimum of 2 years of customer service experience, preferably in a remote or call center environment ⢠Excellent communication skills, both written and verbal ⢠Strong problem-solving and critical thinking skills ⢠Ability to work independently and manage time effectively ⢠Proficiency in Microsoft Office and experience working with customer service software ⢠Knowledge of logistics and transportation industry a plus
đď¸ Benefits
⢠Flexible work arrangements ⢠Professional development opportunities
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