Customer Solutions Specialist

Job not on LinkedIn

🕒 June 24

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $27 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 44%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 139 days.

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Brighter Logistics

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2013

📦 Logistics

🚗 Transport

🤝 B2B

Logistics • Transport • B2B

Brighter Logistics is a family-owned third-party logistics (3PL) provider with over 15 years of experience offering freight consulting, shipment tracking, and personalized support. They do not operate their own trucks but act as brokers/partners—handling LTL, full truckload, expedited and parcel shipments, ensuring correct classification, competitive pricing (backed by Globaltranz), and a dedicated point of contact for each customer with rapid response times.

📋 Description

• Serve as the primary point of contact for our clients, responding to inquiries and providing support via email, phone, and chat • Build and maintain strong relationships with clients, ensuring their satisfaction with our services • Assist clients with setting up new accounts, providing quotes, and managing their shipments • Troubleshoot and resolve any issues or concerns raised by clients in a timely and professional manner • Collaborate with other team members to ensure seamless communication and efficient resolution of client issues • Continuously seek opportunities to improve our processes and services, and provide feedback to the team • Keep detailed records of client interactions and maintain accurate client information in our database

🎯 Requirements

• High school diploma or equivalent; Bachelor's degree in Business Administration or a related field preferred • Minimum of 2 years of customer service experience, preferably in a remote or call center environment • Excellent communication skills, both written and verbal • Strong problem-solving and critical thinking skills • Ability to work independently and manage time effectively • Proficiency in Microsoft Office and experience working with customer service software • Knowledge of logistics and transportation industry a plus

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities

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