Customer Success Manager

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BrightFire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🤝 B2B

Marketing • B2B

BrightFire is a provider of comprehensive digital marketing solutions specifically tailored for independent insurance agencies. They offer services such as SEO optimization, insurance agency website design, reviews and reputation management, local listing management, search engine marketing, and social media marketing. The company boasts over two decades of experience, helping insurance agencies enhance their online presence, generate leads, and manage digital marketing operations efficiently. BrightFire aims to deliver cost-effective and customized digital solutions while saving time for insurance agencies by providing services supported by a dedicated team of experts.

📋 Description

• Manage the ongoing relationship and partnership with several key accounts at BrightFire by regularly meeting with them. • Demonstrate BrightFire’s value proposition on a daily basis with customers. • Regularly review digital marketing opportunities within your book of business. • Mitigate churn and encourage service expansion by being a BrightFire spokesperson to your managed book of business. • Work internally with our onboarding and support teams to diffuse escalations and technical issues. • Act as the voice of the client by submitting ideas for process improvements and feature enhancements. • Achieve superb levels of product adoption by carefully understanding the needs and goals of your book of business. • Conduct demos of our tools with customers and encourage customer participation within their subscribed mix of enrolled services. • Attain superior levels of customer satisfaction through our designated feedback loops. • Understand the competitive landscape and how to navigate BrightFire-versus-competitor conversations with our customers. • Prepare management reporting as directed.

🎯 Requirements

• Possesses digital marketing experience across multiple channels and a customer service, customer success, or education background. • Previous experience working with insurance agents/agencies is a plus but not required. • Experience managing a book of business. • Familiar with digital media (social media, WordPress, etc.) • Attention to detail and well-organized. • Possesses outstanding customer service skills, excellent interpersonal communication, writing, and verbal skills. • Must be detail-oriented, meet deadlines, and have the ability to communicate effectively and professionally with clients and internal staff. • Eager to learn new concepts and technologies. • Must possess time management, organizational, troubleshooting, and problem-solving skills. • Must be punctual, reliable, and professional, make independent decisions, work as a team player, and work overtime as needed. • Self-starter with the ability to think through a problem and identify solutions. • Familiarity with HubSpot is a plus.

🏖️ Benefits

• Competitive Salary • Annual Performance Bonus • Competitive Paid Time Off Policy • Approximately 10 Paid Holidays Per Year + 2 Floating Holidays • Retirement Plan 401k + 4% Company Matching • Remote Work • 100% Paid Employee Health Insurance • Discounted Vision and Dental Insurance Available • Flexible Work Schedules Provided • A Company Laptop