Manager, Client Success

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WithMe, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🛍️ eCommerce

🤝 B2B

🛒 Retail

eCommerce • B2B • Retail

WithMe, Inc. is a company that specializes in enhancing living experiences through innovative amenity solutions. Their offerings include PrintWithMe, a service that provides convenient and eco-friendly printing, and SipWithMe, a premium coffee amenity that brings the café experience directly to multifamily properties and coworking spaces. By focusing on convenience, cost savings, and elevated quality, WithMe aims to improve resident satisfaction and streamline operations for property managers.

📋 Description

• Manage and develop junior personnel, including performance reviews and individual development planning • Own team-wide staffing plans, workload distribution, and coverage models to ensure operational continuity • Lead operational initiatives that improve team efficiency, service quality, and scalability • Analyze performance trends and translate insights into clear, actionable plans • Partner cross-functionally with Operations, Sales, Marketing, and Product to resolve systemic issues and elevate the client experience • Contribute to hiring decisions, promotions, and corrective actions in partnership with leadership and the People Team • Provide regular reporting and operational updates to senior leadership • Represent WithMe in client meetings, internal forums, and cross-functional planning as a strong advocate for Client Success

🎯 Requirements

• Seven (7) or more years of experience in client experience, customer success, or operational leadership, including at least three (3) years in a people management role with proven success driving team performance • Proven ability to lead operational initiatives with measurable outcomes • Strong analytical skills and experience translating data and performance trends into strategic action • Experience partnering with senior stakeholders and influencing cross-functional outcomes • Demonstrated success managing and developing team members through performance reviews, coaching, and development planning • Strong written and verbal communication skills, with the ability to present updates and insights to senior leadership • Sound judgment, emotional intelligence, and strong follow-through in a fast-paced, remote environment • Ability to manage team-wide staffing, workload distribution, and coverage planning • Passion for client experience, operational excellence, and building high-performing teams • Startup or technology-driven company experience is a strong plus • SaaS or multi-family industry experience is a strong plus

🏖️ Benefits

• Comprehensive health, dental and vision coverage • Retirement plan with company match • Life and disability plans • FSA and HSA accounts • Annual training and education allowance • Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees • Employee equity