Customer Success TAM, Splunk Platform

🔥 0 minutes ago

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $161.9k - $205.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Support customers and guide account teams on using the Splunk Platform • Develop partnerships with Sales/Customer Success roles • Deliver workshops and onboarding milestones • Engage with Technical Success Engineers on account health situations • Provide recommendations for a customer’s overall technical health • Conduct research and solve complex technical problems • Deliver strategic consulting and customer enablement workshops

🎯 Requirements

• Several years of experience administering and using Splunk Core (Enterprise/Cloud) • Strong Splunk architecture, data onboarding, and Splunk Core product feature experience • Strong SPL (Search Processing Language) skills • Solid experience in technical consulting or big-data analytics • Strong understanding of common enterprise applications • Statistical and analytical modeling skills are a plus • Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools • Hands-on experience with Splunk product implementation of focus and Splunk Cloud • Experience with cloud migration projects

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short and long-term disability coverage • Basic life insurance • 10 paid holidays, plus 1 floating holiday • 1 paid day off for birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation per year for non-exempt employees • Flexible vacation time for exempt employees • 80 hours of sick time off per year • Optional 10 paid volunteer days