Client Success Manager

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GeneDx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

🏥 Healthcare

🤖 Artificial Intelligence

Biotechnology • Healthcare • Artificial Intelligence

GeneDx is a biotechnology company dedicated to providing personalized and targeted medical care through genetic diagnosis. Leveraging one of the largest datasets for rare diseases, GeneDx offers advanced testing such as whole genome and exome sequencing. Their diagnostic solutions translate complex genomic information into actionable insights, facilitating personalized health plans, enhancing drug discovery, and improving the efficiency of healthcare systems.

📋 Description

• Work with the largest and highest-potential accounts alongside Sales and Client Services teams • Build lasting relationships across key accounts • Identify upsell and cross-sell opportunities with existing customers • Coordinate across Client Services, Sales, and Medical Affairs to connect clients with appropriate support • Help new accounts succeed from their first order • Educate and train new accounts on working with GeneDx and develop customer workflows and practices • Proactively identify and address potential account issues or dissatisfaction • Handle order-related cases with Client Services, Billing, and other cross-functional teams • Collaborate with Sales to identify and pursue growth opportunities in high-potential accounts • Resolve issues preventing accounts from expanding their work with GeneDx • Develop joint account-growth strategies with Sales • Build relationships with customer stakeholders to drive lasting satisfaction and buy-in

🎯 Requirements

• Must be located in the Central or Eastern Time zone • 5+ years of work experience in relevant customer-facing functions, including customer/client success, account management, customer support, and/or sales • Track record of solving complex, cross-functional customer-facing problems • Excellent relationship development and management skills • Active listening skills and ability to identify root causes of customer issues • Creative problem-solving approach to customer issues • Ability to work cross-functionally to solve issues constructively • Ability to think strategically while focusing on client-impacting details • Knowledge of Salesforce and other relevant tools highly desirable • Experience in healthcare a plus • Bachelor’s degree preferred

🏖️ Benefits

• Competitive compensation • Benefits reflecting local market practices and legal requirements in each country where GeneDx operates • Remote work arrangement • Standard Monday–Friday, 9 AM–5 PM work hours • Occasional overtime during peak periods