Customer Success Manager

🔥 0 minutes ago

🌽 Illinois, Rhode Island – Remote

🌽 Illinois – Remote ⚓ Rhode Island – Remote

💵 $123k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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UiPath

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

📋 Description

• Build and maintain trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teams • Serve as the primary post-sales strategic advisor, aligning UiPath automation and Agentic AI capabilities with customer priorities • Develop and execute success plans driving measurable outcomes, platform adoption, retention, and expansion • Facilitate executive business reviews, steering committees, and value realization discussions • Lead complex, multi-workstream transformation programs • Establish governance structures, success metrics, risk management frameworks, and executive reporting mechanisms • Coordinate resources across Sales, Professional Services, Solution Engineering, Support, Product teams, and partner ecosystems • Identify and mitigate risks while maintaining program momentum • Identify scalable automation opportunities across the customer portfolio • Support delivery teams through requirements gathering and process/technology redesign • Stay current on industry trends, regulatory changes, Agentic AI innovations, and automation technologies • Advise customers on industry-specific use cases and best practices • Help customers define, measure, and communicate the business impact of automation and AI initiatives • Translate technical capabilities into business outcomes • Identify expansion opportunities aligned with evolving customer needs • Drive customer advocacy through successful outcomes and strong partnerships

🎯 Requirements

• 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related customer-facing roles • Proven track record leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance • Ability to translate complex concepts into clear, business-focused messaging for diverse audiences • Communication, presentation, facilitation, and stakeholder management skills • Executive presence and ability to influence without authority • Experience building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes • Comfort discussing automation, AI, cloud technologies, and enterprise software with business and technical audiences • Ability to rapidly learn and adopt emerging technologies and apply them to customer challenges • U.S. citizenship • Experience within enterprise organizations or technology environments preferred • Background in enterprise IT, enterprise applications, digital transformation, or operational excellence programs preferred • Management consulting, transformation consulting, or enterprise program leadership experience preferred • Experience with SaaS, automation, AI, workflow, or digital transformation platforms preferred • Bachelor's degree required; advanced degree preferred

🏖️ Benefits

• Base salary of $123K–$150K • Equity • Commission • Flexible work arrangements • Reasonable accommodations for candidates on request • AI interview recording and transcription for internal evaluation