Strategic Customer Success Manager

🕒 August 10

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Synthesia

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

📣 Marketing

💼 Consulting

📦 Logistics

🔥 Funding within the last year

💰 $200M Series E - Synthesia on 2025-10

Marketing • Consulting • Logistics

<Synthesia> Synthesia is a SaaS AI video platform that enables businesses to create studio-quality videos without cameras, microphones, actors, or studios by using AI avatars and synthetic voiceovers. The platform supports 160+ languages, one-click translation/localization, an AI screen recorder, brand management, collaboration and analytics, and enterprise-grade security (SOC 2 Type II, GDPR). It’s marketed primarily to teams and enterprises for training, sales enablement, marketing, knowledge management and internal communications, helping companies scale video production while reducing time and cost.

📋 Description

• Build and nurture strong relationships with key stakeholders to drive retention and growth • Conduct customer discovery to understand business objectives and uncover new use cases • Establish trusted-advisor relationships and ensure customers realize value from their Synthesia investment • Advise enterprises on practical Synthesia applications and implement video content into workflows • Monitor utilization and increase user engagement, adoption, and satisfaction • Lead Quarterly Business Reviews with senior stakeholders and deliver clear outcomes • Communicate and ensure customer understanding of ROI and value • Monitor customer health, renewal risks, and expansion opportunities • Own commercial conversations and the renewal process • Collaborate with internal teams on onboarding, support, and customer issue resolution

🎯 Requirements

• Customer-facing experience in Customer Success Management, Account Management, Technical Account Management, or similar, ideally in B2B SaaS • Experience managing a book of business of up to 35 strategic accounts from onboarding through renewal • Track record managing risk, forecasting, and identifying growth opportunities • Ability to establish trusted-advisor relationships and drive value from Synthesia products and services • Experience successfully onboarding new clients and building key relationships • Experience coordinating and leading regular client check-ins with clear outcomes and senior stakeholder attendance • Light video editing using the Synthesia platform • Experience retaining and growing enterprise clients • Ability to ensure ROI and value are understood by clients and proactively identify risks and opportunities • Based in the USA; Eastern or Pacific standard time preferred

🏖️ Benefits

• Stock options • Paid parental leave • 25 days of annual leave + public holidays + paid sick leave • 100% Medical, Dental & Vision • 401k Plan • A generous referral scheme • Fun culture with regular socials • A brand new computer + monitor