Customer Success Associate

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Steer Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Steer Health is a company specializing in healthcare technology solutions aimed at enhancing patient engagement and operational efficiency in medical settings. The company offers a comprehensive platform powered by artificial intelligence to streamline clinical documentation, automate patient interactions, and expand care delivery through virtual and hybrid care solutions. Steer Health is designed to serve hospitals, medical groups, and other healthcare facilities, providing tools for improving revenue, reducing operational burdens, and boosting patient satisfaction. Their platform integrates with existing healthcare applications, providing seamless EHR integrations and improving workflow efficiency through automation and AI-driven features.

📋 Description

• Support sales hand-off, customer onboarding and implementation activities • Help customers adopt and maximize value from Steer’s platform • Monitor customer requests and ensure timely follow-up • Coordinate across Customer Success, Product and Engineering teams • Document customer feedback and identify trends • Assist with customer training and education initiatives • Help maintain customer health metrics and reporting • Participate in customer meetings and learn account management best practices • Identify opportunities to improve customer experience and internal processes • Contribute flexibly wherever needed in a fast-moving startup environment

🎯 Requirements

• 1-3 years of professional experience OR equivalent healthcare experience • Strong communication skills and professional presence • Exceptional curiosity and willingness to learn • Highly organized with strong attention to detail • Comfortable working in ambiguity and adapting to changing priorities • Self-starter who takes initiative without waiting for detailed instructions • Excited about startups, AI technology and building processes as you go • Preferred: Experience working in a healthcare setting such as hospital systems, medical practices or clinics • Preferred: Experience working for a healthcare technology company • Preferred: Experience with AI, voice agent, or patient engagement platform implementations • Preferred: Customer-facing experience • Preferred: Startup experience • Preferred: Project coordination or implementation experience

🏖️ Benefits

• Competitive base salary commensurate with experience • Full benefits package (medical, dental, vision) • High-autonomy environment with direct access to executive leadership • Structured operating cadence with clear goals, metrics, and career growth targets • Work that touches 19M+ patients — the mission is real • Flexible PTOs and Company Fixed Holidays • Direct mentorship from senior Customer Success leadership • Clear path to Customer Success Manager or Account Manager • Exposure to healthcare AI and emerging technologies • Opportunity to help shape processes and influence company growth • Fast learning environment with meaningful responsibility from day one