Client Success Manager

Job not on LinkedIn

🕒 August 7

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Employer Direct Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Employer Direct Healthcare is dedicated to providing affordable and high-quality healthcare for self-insured organizations and their employees. The company, through its Lantern Specialty Care Platform, connects members with top-performing doctors nationwide, ensuring stress-free recoveries and life-changing outcomes. Their services include surgery care, cancer treatment, and infusion care, focusing on delivering excellent care within driving distance of members through a network of over 2,000 surgeons and 1,500 facilities. Employer Direct Healthcare offers a curated network of excellent care providers, a new economic model that negotiates the best rates, and a commitment to supporting all planned procedures and cancer diagnoses. Their platform is particularly beneficial for organizations looking to reduce healthcare costs without sacrificing quality, providing tailored solutions for diverse employee populations across rural and urban areas.

📋 Description

• Cultivate and maintain strong relationships with existing and new clients. • Ensure successful day-to-day delivery and long-term value from products and services. • Manage timelines and coordinate deliverables across internal teams. • Resolve issues, ensure commitments are met, and own service issue resolution end-to-end. • Work with clients and brokers/consultants as a trusted advisor, using data and insights to identify trends, improve engagement, and drive better outcomes. • Develop and execute account plans and deliver business reviews. • Support client escalations and drive customer satisfaction, retention, and growth. • Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, ad-hoc marketing requests, and case studies. • Serve as product expert and specialty care advocate, guiding clients through features, use cases, issue resolution, and adoption best practices. • Collaborate cross-functionally and maintain alignment across departments and stakeholders. • Partner with Client Executives to maximize retention, identify churn risks, and find upsell and expansion opportunities. • Maintain accurate CRM data and hygiene for assigned clients. • Operate effectively in a high-volume environment with shifting priorities.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 5+ years of client relationship and/or account management experience within the employee benefits, healthcare, or consulting industry, including at least one startup. • Willingness to travel up to 20%-25%. • Experience using Salesforce and SharePoint. • Data Integration knowledge. • Background in Health Plan, TPA, Insurance, and/or benefits. • Excellent communication and presentation skills. • Exceptional project management skills. • Excellent time and task management. • Demonstrated ability to execute against plans with strong follow-through and accountability. • Comfort being “in the weeds” while maintaining a proactive mindset. • Independent and adaptable in a fast-paced environment. • Strong problem-solving, judgment, and analytical skills. • Ability to work under pressure and prioritize competing tasks and responsibilities. • Ability to thrive in a matrixed organizational structure. • Proactive approach to anticipating client needs.