Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Employer Direct Healthcare

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

Healthcare Insurance • Enterprise • SaaS

Employer Direct Healthcare is dedicated to providing affordable and high-quality healthcare for self-insured organizations and their employees. The company, through its Lantern Specialty Care Platform, connects members with top-performing doctors nationwide, ensuring stress-free recoveries and life-changing outcomes. Their services include surgery care, cancer treatment, and infusion care, focusing on delivering excellent care within driving distance of members through a network of over 2,000 surgeons and 1,500 facilities. Employer Direct Healthcare offers a curated network of excellent care providers, a new economic model that negotiates the best rates, and a commitment to supporting all planned procedures and cancer diagnoses. Their platform is particularly beneficial for organizations looking to reduce healthcare costs without sacrificing quality, providing tailored solutions for diverse employee populations across rural and urban areas.

📋 Description

• Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation to ensure client satisfaction • Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management, prioritization skills and empathy towards clients • Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, ad-hoc marketing requests and case studies. • Serve as the product expert and specialty care advocate by guiding clients through features, use cases, and issue resolution while reinforcing best practices for adoption. • Collaborate cross-functionally within a team environment, ensuring seamless coordination, clear communication, and alignment across departments. • Ensure company and client objectives are met by owning execution of agreed-upon action items, maintaining alignment across stakeholders, and following through on commitments. • Partner with Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities. • Maintain accurate data input and hygiene in the customer relationship management system for all assigned clients. • Own service issue resolution end-to-end by investigating root causes, documenting findings, coordinating solutions across teams, and implementing improvements to prevent recurrence. • Operate effectively in a high-volume environment, balancing proactive planning with frequent client requests, follow-ups and shifting priorities

🎯 Requirements

• Bachelor's degree or equivalent experience. • 5+ years of experience of client relationship and/or account management experience within the employee benefits, healthcare, or consulting industry, including at least one startup. • Willingness to travel up to 20%-25%. • Experience using Salesforce and SharePoint, Data Integration knowledge, and a background in Health Plan, TPA, Insurance, and/or benefits.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development • Collaborative culture