Digital Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Facilitate and solve problems while building internal and external relationships focused on customer growth, satisfaction, and product loyalty • Develop strong relationships with key customer stakeholders to ensure the best possible customer experience • Monitor product and service usage, drive adoption, and identify upsell and cross-sell opportunities to grow monthly recurring revenue • Develop individual success plans for each customer to drive adoption, expansion, and loyalty across the portfolio • Maintain deep expertise in EverHealth platforms and a general understanding of the EverHealth product portfolio • Understand customer needs and identify and share product workflows that close process gaps and improve success metrics

🎯 Requirements

• Bachelor’s Degree preferred • 2-4 years relevant service/relationship management experience • Prior SaaS account management experience highly desired • Healthcare industry experience is a plus • Experience handling multiple tasks required • Willingness to take initiative and solve problems • Orientation toward constantly improving processes and management best practices • Willingness to share customer-experience practices from prior companies • Must be eligible to work without sponsorship in the United States

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program