Client Success Manager

🕒 August 7

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $85k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gifthealth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Private Equity Round - GiftHealth on 2023-04

Healthcare • Logistics • Consulting

Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access.

📋 Description

• Own the day-to-day operational relationship for assigned client accounts • Serve as liaison between Gifthealth and its clients • Own end-to-end resolution of client-reported operational issues • Coordinate pharmacy operations, patient experience, and supply chain to address root causes • Track client meeting and internal review action items through closure • Represent the Director on routine client touchpoints, internal syncs, and data requests when needed • Monitor account performance, volume, service levels, and satisfaction • Investigate metric changes and provide context and recommendations • Anticipate risks such as seasonal volume shifts, program changes, and contract milestones • Close client and internal data requests quickly and accurately • Support day-to-day relationships across an assigned account portfolio • Build relationships with client-side program managers • Translate client needs into internal action and internal constraints into client-ready explanations • Relay client feedback to inform product and operational improvements • Support renewal and expansion planning with data, history, and account narratives • Report to the Director, Client Success • Collaborate with pharmacy operations, patient experience, and supply chain teams

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Life Sciences, or a related field, or equivalent experience • 2–4+ years of experience in account management, client success, or client-facing analytics • Experience ideally within specialty pharmacy, pharmaceutical services, or healthcare • Strong PowerPoint and data visualization skills • Comfortable with spreadsheets and reporting tools • Excellent written and verbal communication skills • Strong organizational skills and follow-through • Proficiency with CRM, presentation, and data/reporting tools • Proactive, self-directed working style • Occasional travel for client meetings or site visits • Must be able to work remotely with reliable connectivity • Must be able to prepare polished, accurate client-facing materials under recurring reporting deadlines • Must be able to sit or work at a computer workstation for extended periods

🏖️ Benefits

• Fully remote work • Full-time standard business hours • Occasional travel for client meetings or site visits