Client Success Manager

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Gifthealth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Private Equity Round - GiftHealth on 2023-04

Healthcare • Logistics • Consulting

Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access.

📋 Description

• Own the day-to-day operational relationship for assigned client accounts • Serve as the liaison between Gifthealth and its clients • Own end-to-end resolution of client-reported operational issues by coordinating pharmacy operations, patient experience, and supply chain • Track client meeting and internal review action items through closure and keep the Director informed • Represent the Director on routine client touchpoints, internal syncs, and data requests when needed • Monitor account performance, including volume, service levels, and satisfaction • Investigate metric shifts, identify root causes, and provide context and recommendations • Anticipate seasonal volume shifts, program changes, and contract milestones and build proactive plans • Close client and internal data requests quickly and accurately • Support day-to-day relationships for an assigned portfolio of accounts • Build working relationships with client-side program managers • Coordinate with pharmacy operations, patient experience, and supply chain to resolve issues and confirm commitments • Translate client needs into internal action and internal constraints into client-ready explanations • Relay client feedback to inform product and operational improvements • Support renewal and expansion planning by preparing data, history, and account narratives • Participate in regular meetings with the Director, Client Success, and cross-functional partners • Prepare decks, dashboards, reports, and polished client-facing materials under recurring deadlines

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Life Sciences, or a related field, or equivalent experience • 2–4+ years of experience in account management, client success, or client-facing analytics • Experience ideally within specialty pharmacy, pharmaceutical services, or healthcare • Strong PowerPoint and data visualization skills • Ability to build clear, client-ready presentations without heavy direction • Comfortable using spreadsheets and reporting tools • Analytical ability to identify trends before they become problems • Excellent written and verbal communication skills • Ability to translate operational detail into a clear executive narrative • Strong organizational skills and follow-through • Proficiency with CRM, presentation, and data/reporting tools • Proactive, self-directed working style • Must be able to work remotely with reliable connectivity • Must be able to sit or work at a computer workstation for extended periods • Must be able to travel occasionally for client meetings or site visits • Must be able to prepare polished, accurate client-facing materials under recurring reporting deadlines • Licensure/certification not applicable

🏖️ Benefits

• Fully remote work • Full-time schedule with standard business hours • Occasional travel for client meetings or site visits