Customer Engagement Specialist, Inbound

🕒 July 9

🌵 Arizona, Colorado, +16 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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A1 Garage Door Service

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

A1 Garage Door Service is a leading provider of garage door solutions, specializing in installation, repair, and maintenance services. With a commitment to excellence and customer satisfaction, they offer 24/7 emergency repair services as well as a wide range of garage doors and openers from top brands. Operating in over 15 states across the U. S. , A1 Garage Door Service is known for its highly trained technicians and their dedication to providing swift, reliable service for both residential and commercial customers.

📋 Description

• Manage large amounts of incoming phone calls • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customers through open and interactive communication • Provide accurate, valid, and complete information by using the right methods/tools • Meet personal/team sales targets and call handling quotas • Keep accurate records of customer interactions and account related information

🎯 Requirements

• Be nice! I know, we shouldn’t have to say that, but we mean it • Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends • A minimum of 12 months call center experience, upselling preferred • Strong phone contact handling skills and active listening • Strong knowledge of computer systems and software • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively • Must be able to type 40 wpm or more • Strong written and verbal communication skills • Strong reading comprehension as well as basic math skills are required • Ability to take on additional tasks as needed • Ability to pass a pre-employment drug test (not including THC) and criminal background check • Employment requires current eligibility to legally work in the United States

🏖️ Benefits

• Medical, dental, vision, 401K • Paid Time Off • Weekly Pay • Internal Promotion opportunities • Company swag