Customer Success Manager

🔥 0 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lightcast

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

📚 Education

🏛️ Government

Enterprise • Education • Government

Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.

📋 Description

• Serve as a trusted advisor and subject matter expert for an assigned portfolio of customers. • Own the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth. • Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities. • Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success. • Monitor product adoption, engagement, account health, and progress toward customer outcomes. • Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing. • Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.

🎯 Requirements

• 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role. • Experience within a SaaS, DaaS, technology, data, or subscription-based environment. • Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion. • Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing. • Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI. • Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills. • Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels. • Strong analytical, organizational, and problem-solving skills. • Ability to manage multiple competing priorities and maintain a high level of customer activity. • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools. • A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.

🏖️ Benefits

• Equal opportunity workplace • Commitment to diversity of thought and unique perspectives