Sales Manager, Customer Success

Job not on LinkedIn

🔥 19 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $35k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Blazeo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

🤝 B2B

📣 Marketing

SaaS • B2B • Marketing

Blazeo is an omnichannel lead engagement and conversion platform (formerly ApexChat) that combines AI-driven chatbots and voice agents with U. S. -based live call center services and human agents. Its SmartHub product centralizes lead management, communications, appointment scheduling, retainer signing, reporting, and workflow automation to help businesses capture and convert website and ad traffic across channels (chat, SMS, email, phone, social). Blazeo targets service-oriented industries such as law firms, home services, medical services, college admissions, real estate, and marketing agencies, and positions itself as a B2B SaaS provider that blends automation and human backup to improve lead qualification, booking, and sales outcomes.

📋 Description

• Overseeing the Client Partner team • Leading the development and implementation of customer success strategies • Driving upsell growth and reducing churn • Ensuring high levels of customer satisfaction • Reporting directly to the VP of Customer Success • Developing, owning, and continuously improving the customer success journey • Driving measurable outcomes from onboarding to renewal • Design and implement churn reduction strategies • Advocating for customer needs based on feedback • Delivering accurate and timely executive reporting on customer success metrics

🎯 Requirements

• Strong sales Leadership • Lead and managed a team that sold, upsold and increased revenue • Ability to Multitask & adapt to changes seamlessly • Consistent Follow Through/completion of deadlines • Vision Casting/Team Buy In • High standards/Attention to Detail • Active Listening skills & Implementation • Excellent Written & Verbal Skills • Strategic Leadership • Trustworthy/Honest • Resiliency • Growth-Driven • Customer-Centric • Process Optimization • Hubspot Proficiency • Technology Integration • Executive Reporting-100% Accurate • Data-Driven Decision Making • Problem Solving, Creative, Quick Witted • Cross- Functional collaboration • Customer Relationship Management

🏖️ Benefits

• Eligible for 10 Days PTO • 8 Holidays • 2 Floating Holidays • 5 Sick Days • Medical and other insurances • 401k • paid training • career advancement programs