Account Manager, Customer Success

🕒 July 28

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anduin Transactions

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

💸 Finance

Consulting • Logistics • Finance

Anduin Transactions is a technology company specializing in revolutionizing the onboarding process in the private markets for venture capital, private equity, and hedge funds. They offer digital services like data extraction, fund subscription, and investor data management to streamline and modernize fundraising and investor engagement. Anduin's platform enables fund managers, administrators, investors, and law firms to handle subscription documents and investor profiles efficiently, enhancing communication and saving time and money while ensuring secure sharing of information. With a focus on improving investor relations and onboarding, Anduin supports fund managers in efficiently marketing and managing their funds, powering their next financial raise with ease and security.

📋 Description

• Serve as the main point of contact for a portfolio of accounts from onboarding through renewal • Guide customers through the product, host training sessions, and promote best-practice adoption • Monitor usage metrics and customer health scores • Lead regular customer touchpoints to review usage data, share product updates, and maintain alignment with customer goals • Partner with Implementation Managers and Digitization Consultants to accelerate time-to-value • Identify renewal, upsell, and cross-sell opportunities across product lines • Build relationships across customer organizations to expand Anduin’s value delivery • Collaborate with Sales and Product to identify reference accounts, case studies, and product champions • Leverage client feedback to influence the product roadmap • Collaborate with Product, Engineering, and Digitization teams to translate client needs into solutions • Document learnings and process improvements for scalability and operational excellence • Represent the voice of the customer internally and surface recurring themes for roadmap direction • Provide administrative and data support for renewal contracts and expansion deals

🎯 Requirements

• 1–3 years of experience in Customer Success, Account Management, or Implementation within technology-driven companies, preferably B2B SaaS or software platforms • Proven track record of driving adoption and growing revenue across a portfolio of accounts • Excellent communication and relationship management skills, with the ability to influence senior stakeholders • Strong analytical, problem-solving, and organizational abilities • Comfortable managing multiple accounts and priorities in a fast-paced, high-growth environment • Experience collaborating cross-functionally with Sales, Product, and Engineering teams • Preferred: Experience in Private Markets, Financial Technology, or Legal Technology • Familiarity with project management tools (Smartsheet, ClickUp) and CRM systems (Salesforce) • Prior experience at a startup or high-growth technology company • Legally authorized to work in the United States • Must specify current state of residence in the United States • Sponsorship requirements must be disclosed