Client Success Associate, Navigation

🔥 9 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $64k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Rightway

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $100M Series C on 2021-03

Healthcare • Healthcare Insurance • SaaS

Rightway is a healthcare company focused on providing care navigation and pharmacy benefits management solutions. It specializes in helping employers and health systems lower healthcare costs and improve outcomes through personalized, proactive clinical support and transparent pharmacy benefits management. Rightway offers a human-first approach, providing real-time, one-on-one support to members to help them make better healthcare decisions and navigate the complexities of healthcare systems. The company aims to reduce healthcare costs while improving employee satisfaction with healthcare services.

📋 Description

• Issue Tracking and Resolution – Engaging internal departments/tools and client resources, such as submitting data analytic tickets and analyzing prebuilt reporting dashboards, to resolve outstanding operational issues, while providing meaningful updates to the client. • Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcomes. • Engaging Appropriate Resources—Discuss information at varying degrees of complexity and at varying stages of progression, and engage internal or client resources that are best appropriate to drive issue resolution. • Work Within Deadlines and Client Guarantees – Drive to resolution promptly and ensure all Client Performance Guarantees are met.

🎯 Requirements

• A bachelor's degree is required. • A minimum of 3 years of work experience. Experience in healthcare is a plus. • Excellent organizational and time management skills. • Excellent written and verbal communication skills. • Working knowledge of Excel and other Microsoft Office applications. • Ability to analyze, interpret, and develop solutions effectively. • Ability to work independently within a fast-paced environment with quick turnarounds. • Strong attention to detail and follow-through.

🏖️ Benefits

• bonuses • equity