Strategic Customer Success Manager

🕒 August 7

🇺🇸 United States – Remote

💵 $114.8k - $141.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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SqlDBM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series B - SqlDBM on 2024-03

SaaS • B2B • Enterprise

SqlDBM is a cloud-first data modeling platform that lets teams design, document, govern and monitor database schemas and semantic layers for modern cloud data platforms. The platform advertises support and integrations for Snowflake, Databricks, BigQuery, Azure Synapse and Amazon Redshift, and includes features such as schema monitoring, model governance, AI Copilot assistance, and integrations with tools like Confluence and Jira. It positions itself as a team-focused SaaS product that spans schema to semantic layer and is aimed at organizations building analytics and data platforms.

📋 Description

• Serve as the central point of accountability for strategic enterprise accounts • Orchestrate the Data Modeling Engineer, AE, Product, and Solutions Engineering • Own and manage the post-sale customer journey • Lead executive business reviews and success planning discussions • Track customer health metrics, mitigate risks, and drive retention strategies • Build relationships with C-suite, VP, and Director-level stakeholders • Translate technical work into executive-level business-impact narratives • Advocate for customer needs and influence product roadmap and feature development • Identify expansion opportunities across teams, use cases, integrations, and organizational adoption • Surface expansion opportunities to the AE with the required context, relationships, and business case • Drive customer adoption, expansion, and renewals with the Technical CSM and AE • Partner cross-functionally with Sales, Product, and Solutions Engineering

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Consulting within enterprise SaaS • Experience managing large-scale Fortune 1000 accounts with complex data ecosystems • Exceptional relationship management, communication, and strategic problem-solving skills • Proven ability to drive strategic renewals, expansion revenue, and customer advocacy • Working understanding of the modern data stack, cloud architectures such as Snowflake and Databricks, and data modeling concepts • Ability to be a credible partner to senior data leaders and the paired Technical CSM • Ability to operate as the strategic owner of an account in a paired model • Ability to orchestrate technical, sales, and product partners without carrying technical work directly • Strong track record translating technical or product work into executive-level business outcomes • Experience presenting ROI, QBR business cases, or value-realization stories to senior stakeholders • Experience surfacing expansion opportunities for an AE or sales partner, including building relationships and business cases • Comfort creating and shaping opportunities while the AE owns commercial conversations and closing • Prior experience as a Strategic Account Manager or Enterprise CSM at a data, analytics, or infrastructure SaaS company • Experience leading executive business reviews with Fortune 1000 data leaders

🏖️ Benefits

• Competitive base salary + performance-based incentives aligned with customer retention and expansion • Remote-first work environment • Travel opportunities for key customer engagements • Strong career growth trajectory • Comprehensive benefits package tailored to location • Complimentary health coverage for employees and eligible dependents • 401(k) contributions in accordance with local laws and practices • In the U.S.: employer-sponsored medical, dental, vision, life insurance, short- and long-term disability, and a 401(k) plan • Company stock options • Employer-sponsored benefits varying by country of employment and local regulations