Customer Success Manager

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Genspark

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

⚡ Productivity

💰 $100M Series A on 2025-03

Artificial Intelligence • SaaS • Productivity

Genspark is an all-in-one AI workspace and tools platform offering a broad suite of AI-powered products across writing, design, audio/video, business & productivity, and developer utilities. It provides a wide catalog of AI tools such as document and PDF generators, chat, note taker, image and video generators, audio transcription and voice cloning, business plan and dashboard generators, spreadsheet and presentation tools, CRM and database builders, and specialized products like Genspark Claw, Speakly, GenClipboard, and GenTerminal. Genspark also offers regional versions (Genspark Global, Korea, Japan, Brasil, France, Italia, Español) and integrates multiple model backends (GPT, Claude, Grok, Seedream). The company emphasizes natural-language data querying and live dashboard creation, targeting users who want to convert plain-English questions into charts, dashboards, and various AI-generated content and assets.

📋 Description

• Serve as the primary post-sales point of contact from signed contract through go-live and beyond • Lead end-to-end customer deployments, including SSO setup, connector configuration, and platform onboarding • Own expectations, timelines, and deliverables throughout the implementation lifecycle • Develop and execute tailored onboarding plans and facilitate cross-functional collaboration • Build and execute joint success plans and executive business reviews to drive adoption and measurable business outcomes • Monitor customer health, adoption metrics, and satisfaction signals; proactively identify and resolve risks • Partner with Account Executives on renewal and expansion conversations • Guide customers on Genspark best practices, new features, and relevant use cases • Document and improve onboarding processes, playbooks, and best practices • Provide actionable product feedback to influence the roadmap and support quality • Contribute to initiatives that improve customer value delivery at scale • Report to the Head of Customer Success and collaborate daily with Account Executives, Solutions Engineers, and Product

🎯 Requirements

• 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers • Proven ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal • Strong project management and organizational skills • Ability to manage multiple deployments simultaneously • Excellent communication and executive presence • Comfortable leading executive business reviews with C-suite stakeholders and working with administrators • Solutions-oriented and comfortable with ambiguity in fast-moving environments • Experience with SSO, identity providers such as Entra ID, Okta, or Google, and enterprise connector/integration workflows is a plus • Background in AI, productivity, or knowledge work SaaS is a plus