Customer Success Manager

Job not on LinkedIn

🔥 24 minutes ago

🇺🇸 United States – Remote

💵 $135k - $155k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Gridware

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Gridware is a company that collaborates with utility companies to enhance grid assets using cutting-edge technology. Their innovative systems enable real-time fault detection, streamline outage repairs, and monitor the health of grid infrastructure. By providing data-driven insights, Gridware helps utilities maintain and extend the lifecycle of their assets, contributing to a more reliable and efficient power grid. With deployments in 11 states, the company is dedicated to protecting the grid today while preparing for future challenges.

📋 Description

• Manage and grow relationships with utility customers, ensuring they receive maximum value from Gridware’s solutions • Understand utility customer needs and educate stakeholders on fault detection and grid monitoring capabilities • Lead use case development, pilot program design, and creation of success metrics to validate system performance • Act as the primary contact for utility customers, build trusted relationships, understand needs, and provide onboarding and training • Help customers interpret grid events, improve response strategies, integrate solutions into workflows, and develop troubleshooting documentation • Create tailored training materials, lead pilot programs with defined KPIs, and collaborate on use cases aligned with industry needs • Drive adoption, retention, and satisfaction through success strategies; establish KPIs for customer health and track performance analytics • Partner with sales, product, and field teams; relay customer insights to engineering and troubleshoot issues

🎯 Requirements

• Expertise in electric grid operations and/or utility dispatch processes • Ability to communicate complex concepts across a broad range of utility stakeholders • Strong orientation toward customer experience, relationship management, and operational support • 7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector • Deep understanding of electric grid operations and utility crew dispatch processes • Strong customer relationship management skills with experience managing complex utility accounts • Excellent communication and problem-solving skills, with ability to distill complex technical concepts for diverse audiences • Prior experience at a grid technology or sensor-based monitoring company (bonus) • Familiarity with SCADA systems, AMI networks, or other utility communication platforms (bonus) • Experience leading customer training sessions, webinars, or technical workshops (bonus) • Technical proficiency interpreting grid monitoring data, fault detection signals, and utility response workflows (bonus) • Strong data analysis skills to assess system performance and customer usage trends (bonus) • Engineering or technical support background related to grid operations (bonus)

🏖️ Benefits

• Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) • Paid parental leave • Alternating day off (every other Monday) • “Off the Grid”, a two week per year paid break for all employees. • Commuter allowance • Company-paid training