Customer Success Manager – Commercial Construction

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Clearstory.build

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏗️ Construction

SaaS • Construction

Clearstory. build is a tool designed for streamlining and managing change orders, time and material tags, and other project management tasks specifically for the construction industry. It enables real-time collaboration and communication between general contractors, specialty contractors, project owners, and construction managers. By providing digital templates, mobile apps, and seamless integration with existing tools, Clearstory aims to reduce risk, improve transparency, and boost efficiency in construction projects.

📋 Description

• Manage Specialty Contractor customers from launch through adoption, full rollout, and ongoing growth • Coach, project manage, consult, and provide product expertise to ensure customer success • Train and roll out end users during onboarding • Assist with pre-sales pilots • Work with executive contacts to plan additional adoption • Ensure customers see impact from and renew with Clearstory • Collaborate with Sales, Marketing, and Product teams to maximize revenue and product opportunities • Participate in strategy meetings reviewing Customer Success targets and metrics • Review feature requests and customer feedback with the Product team and help prioritize features • Conduct new product feature demos • Sync with Sales to plan onboardings, address customer issues, and plan next steps for strategic accounts

🎯 Requirements

• Previous experience in the commercial construction industry managing Change Order Requests (PM / PE, etc.) • Commercial Construction experience • Ability to lead strategically, paint an inspiring vision, and remain detail-oriented and hands-on • Ability to collaborate with Senior Post-Sales Leadership and cross-functional teams across Sales, Marketing, Product, Finance, and Legal • Ability to influence and challenge conventional wisdom • 3+ years of relevant industry or role experience • Proven ability to project manage and build relationships • Excellent verbal and written communication skills

🏖️ Benefits

• Experience and contribution to the building of our customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product • Close collaboration with the executive leadership team • Ability to work with a new product category that has already found product market fit • Experience at a venture backed growth startup • Flexible remote work • Competitive market-rate salary for a Series B company • Subsidized healthcare, vision, and dental • Early equity!