Director, Customer Success – Gas

Job not on LinkedIn

🔥 45 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Picarro

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🔬 Science

⚡ Energy

🔧 Hardware

💰 $7M Series D on 2012-07

Science • Energy • Hardware

Picarro is a technology company specialized in advanced optical spectroscopy solutions. Their products provide precise measurements for natural gas distributors to monitor emissions, improve safety, and reduce risks. Picarro's solutions are pivotal in multiple industries, including natural gas distribution, semiconductors, and environmental science, supporting regulatory compliance and enhancing operational excellence. The company is known for its robust portfolio of services and products, such as the PI5310 Nitrous Oxide Analyzer and various other emissions measurement tools. With a global presence spanning over 95 countries, Picarro's instruments are essential for detecting chemical contaminants, greenhouse gases, and aiding in environmental research. Picarro is headquartered in Santa Clara, California, and holds 77 US patents, showcasing its innovation and commitment to empowering users with actionable data.

📋 Description

• Build, lead, and develop a high-performing Customer Success team. • Establish expectations, priorities, career development opportunities, and a culture of accountability and continuous improvement. • Own customer health, retention, and program outcomes across the Americas gas portfolio. • Define the Customer Success strategy, operating model, and performance standards. • Serve as executive sponsor for key customer relationships and lead business reviews. • Resolve complex customer challenges and personally lead recovery efforts for at-risk or high-profile programs. • Partner with Account Executives on account strategy, forecasting, renewals, and expansion opportunities. • Advise cross-functional teams on PHMSA and state PUC regulatory developments. • Represent Picarro at industry conferences, customer forums, and professional associations. • Represent Customer Success in planning with Sales, Product, Engineering, and Operations. • Own team-wide KPIs and reporting and develop new metrics as the business evolves. • Improve organizational scalability through standardized processes, documentation, tools, automation, and operational best practices.

🎯 Requirements

• 5+ years of hands-on experience within gas utility operations, pipeline integrity/safety, damage prevention, leak survey, or methane emissions management. • Working knowledge of PHMSA and state PUC regulatory frameworks through direct program or compliance experience. • Bachelor's degree in chemical, civil, mechanical, or another relevant engineering discipline, or equivalent practical experience. • 8+ years of experience in external stakeholder, customer, or regulatory-facing roles. • At least 3 years in a formal team-leadership capacity. • Strong analytical and problem-solving skills, including data-driven program evaluation, trend identification, KPI development, and operational improvement. • Excellent communication and executive stakeholder management skills. • Willingness to travel throughout the Americas as needed, approximately 10–20%. • Preferred: hands-on AMLD or comparable environmental monitoring technology experience. • Preferred: SaaS or technology-enabled managed services experience in regulated industries. • Preferred: advanced degree in engineering, environmental science, business, or a related field. • Preferred: experience representing an organization with customers, industry associations, conferences, or other external forums.

🏖️ Benefits

• Bonus eligibility • Equity • Medical, Dental, and Vision insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) plans • Life, Short-Term Disability, and Long-Term Disability Insurance • Paid Time Off and Paid Holidays • Employee Referral Program • 401K • Social events (summer picnic, holiday party, team lunches, etc.) • On-site Health & Wellness programs (fitness challenges, outdoor bootcamp, flu-shots, etc.)