Customer Success Associate

Job not on LinkedIn

🔥 1 minute ago

🏈 Alabama, Arizona, +17 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $50k - $56k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Books Are Fun

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤲 Charity

Education • Charity

Books Are Fun is an organization that runs the Book Blast program to provide books to children through partnerships with schools and educational centers. It helps families build home libraries by delivering free books to students, runs school events and rewards to encourage reading, and provides resources for educators and families. The organization reports measurable impact (over 16 million books distributed) and emphasizes increasing reading engagement and supporting underserved students.

📋 Description

• Serve as the primary point of contact for schools throughout their Book Blast journey, from onboarding to renewal. • Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving. • Implement retention strategies to maximize renewals and engagement. • Use data-driven insights to highlight program impact and promote future participation. • Facilitate smooth transitions of new schools from sales to customer success. • Partner closely with the Regional VP to align on client needs and retention efforts. • Provide feedback on customer insights, program enhancements, and growth opportunities to leadership and marketing. • Develop and execute engagement strategies that maximize participation and event results. • Support the Regional VP with communication and project coordination, as needed. • Identify friction points in the customer journey and refine processes to create effortless experiences. • Maintain organized, detailed records of client accounts, communications, and outcomes. • Participate in ongoing training and coaching on customer success best practices, sales techniques, and program details. • Encourage and gather testimonials, referrals, and client advocacy. • Leverage client satisfaction to build a network of advocates for Books Are Fun.

🎯 Requirements

• Strong communication, relationship-building, and problem-solving skills. • Customer-centric mindset with passion for creating exceptional experiences and long-term loyalty. • Organized, detail-oriented, and capable of managing multiple priorities seamlessly. • Energetic and enthusiastic; love books and enjoy sharing that excitement with clients. • Comfortable working independently in a remote environment. • Comfortable meeting new people every day and engaging with them directly. • Positive, proactive, and enthusiastic about helping others succeed. • Bachelor’s degree (preferred but not required). • Experience in Sales, Customer Success, or Customer Service (preferred but not required). • Experience with CRMs (preferred but not required). • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 10 pounds at times. • Must live in AL, AZ, CA, CO, DE, FL, GA, IA, IL, IN, KY, MD, MO, NC, NE, NV, NY, OH, PA, SC, TN, or TX; applicants outside these states will not be considered.

🏖️ Benefits

• Performance Bonuses paid seasonally • 401(k) • Dental insurance • Vision insurance • Health insurance • Flexible Spending Account/Health Savings Account/Dependent FSA • Supplemental benefits (critical illness, accident, & hospital indemnity) • Employee Assistance Program • Internet stipend • Company paid life insurance + buy-up option • Company paid short-term & long-term disability insurance • 13 paid holidays throughout the year • Paid Time Off • Paid Volunteer Time Off • Work from home • Cultural connections such as our Quarterly Book Club • Growth Opportunity and Professional Development • Collaborative and enjoyable team environment