Partner Success Manager

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InVision Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

📣 Marketing

📱 Media

Marketing • Media • Event Management

InVision Communications is a partnership-focused company that specializes in creating engaging digital and physical experiences that inspire action. Their mission is to provide authentic engagement through a combination of effective content strategies and the right technology. They work closely with their clients to enhance audience interaction and facilitate successful outcomes in various events and campaigns, leveraging their extensive experience to cultivate lasting relationships.

📋 Description

• Lead customer onboarding by developing implementation plans, coordinating internal teams, delivering product training, and providing tools and resources • Ensure a seamless transition from the Account Executive after contract execution • Drive product adoption and partner engagement • Serve as the primary point of contact for assigned enterprise partners • Build trusted relationships and proactively support evolving business needs • Conduct Quarterly Business Reviews covering utilization, outcomes, adoption, performance, and opportunities • Coordinate with Sales, Support, Product, and internal teams to resolve concerns • Gather customer feedback and communicate insights for continuous improvement • Monitor account health, identify risks, advocate for customer needs, and improve adoption and retention • Lead renewal strategies and partner with the Account Executive on expansion, cross-sell, and upsell opportunities • Demonstrate business value and help partners achieve accessibility and communication objectives • Maintain accurate CRM records, onboarding milestones, communications, health metrics, and opportunities • Maintain current knowledge of products, services, features, pricing, and customer resources • Collaborate with leadership to improve customer success processes and business results

🎯 Requirements

• 3+ years of professional experience in Customer Success, Partner Success, Account Management, Enterprise Account Management, or a related customer-facing role • Experience managing B2B customer relationships throughout the post-sale lifecycle • Ability to build trusted customer relationships and support long-term account success • Experience conducting customer meetings, presentations, product demonstrations, onboarding sessions, or training workshops • Strong verbal, written, interpersonal, presentation, and relationship-building skills • Ability to understand customer business objectives and communicate product and service value • Experience using Salesforce, HubSpot, or a similar CRM • Strong organizational skills and ability to manage multiple accounts, priorities, and deadlines • Ability to work independently, exercise initiative, and maintain accountability • Ability to collaborate with cross-functional teams in a remote, fast-moving environment • Ability to handle customer, contractual, financial, and organizational information confidentially and professionally • Fluency in American Sign Language and lived, professional, or community experience within the Deaf and/or hard of hearing community • Experience supporting enterprise or strategic customer accounts preferred • Experience in B2B, SaaS, technology, telecommunications, accessibility, language access, or service-based environments preferred • Experience conducting QBRs or executive business reviews preferred • Experience supporting retention, renewals, and expansion preferred • Knowledge of accessibility practices and Deaf and hard-of-hearing communication needs preferred • Ability to work independently with ownership, accountability, and sound judgment • Ability to travel periodically • Valid passport for travel • Ability to work a flexible schedule when required • Ability to represent Convo professionally and promote accessible communication, diversity, equity, inclusion, and accessibility

🏖️ Benefits

• Commission in addition to the $65,000–$70,000 USD pay range • Continuous learning and professional development • Opportunities to expand skills • Flexible schedule when business needs require • Periodic travel for customer meetings, conferences, training, and industry events