Client Success Manager – Emerging Accounts

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🔥 0 minutes ago

🏈 Alabama, Alaska, +42 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $76.6k - $139.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $400M Series E - Hinge Health on 2021-10

Healthcare • Consulting • Wellness

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Own day-to-day relationships with a high-volume book of emerging accounts • Ensure clients maximize the value of Hinge Health’s MSK programs • Act as a strategic partner and trusted advisor to clients • Drive program adoption and report on program value • Manage escalations and expand product offerings • Secure renewals and drive revenue through enrollment communication campaigns • Build relationships with 150+ SMB clients and understand their goals, enrollment strategies, and success metrics • Become an expert on Hinge Health’s MSK solutions, value story, and client-facing resources • Own regular client reporting and translate program metrics into insights and recommendations • Coordinate with Operations, Product, Clinical, Support, Growth, Sales, Data, and Marketing teams to resolve issues and protect client satisfaction • Maintain high client retention and satisfaction across the portfolio • Turn clients into advocates through references, testimonials, and marketing/PR opportunities • Ensure clients offer Hinge Health’s full suite of MSK solutions • Contribute best practices for managing an SMB book of business at scale

🎯 Requirements

• 2+ years of experience in SMB account management, owning a growing book of approximately 150+ accounts and delivering measurable results • Bachelor’s degree in Business, Marketing, Communications, or a related field • Ability to build and manage client relationships at scale while meeting or exceeding adoption, retention, and satisfaction targets • Experience at a high-growth or startup company preferred • Understanding of employee benefits, digital health, and/or the healthcare ecosystem preferred • Strong analytical skills and proficiency in Excel or similar tools preferred • Comfort working with program data and reporting to clients preferred • Experience partnering cross-functionally with Sales, Marketing, Operations, Product, and Clinical teams preferred • Track record of turning satisfied customers into advocates through references, case studies, or PR/marketing collaborations preferred • Legally authorized to work in the United States

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Gender-affirming care support • Family and fertility planning tools • Travel reimbursements if healthcare isn’t available where you live • Traditional or Roth 401k retirement plan options • 2% company 401k match • Learning and development stipend • Discounted company stock through ESPP • Equity