Client Success Manager – Emerging Accounts

🕒 August 6

🇺🇸 United States – Remote

💵 $76.6k - $139.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hinge Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $400M Series E - Hinge Health on 2021-10

Healthcare • Consulting • Wellness

Hinge Health is a digital health company that provides virtual musculoskeletal (MSK) care, including guided physical therapy, pelvic floor therapy, and a dedicated care team (physical therapists, health coaches, orthopedic specialists) supported by AI-driven tools and 3D motion tracking. It offers an app-based care experience and an FDA-cleared wearable (Enso) for drug-free pain relief, serving both individual patients and enterprise clients such as employers and health plans with value-based contracting and ROI-focused programs.

📋 Description

• Own day-to-day relationships with a high-volume book of emerging SMB accounts • Ensure clients maximize the value of Hinge Health’s musculoskeletal (MSK) programs • Act as a strategic partner and trusted advisor to clients • Drive program adoption and report on program value • Manage escalations and coordinate issue resolution with internal stakeholders • Expand product offerings and secure renewals • Build relationships with 150+ SMB clients and understand their goals, enrollment strategies, and success metrics • Become an expert in Hinge Health’s MSK solutions, value story, and client-facing resources • Drive revenue through enrollment communication campaigns • Own regular client reporting and data storytelling • Deliver insights and recommendations that influence decision-making and renewals • Maintain high client retention and satisfaction across the portfolio • Turn clients into advocates through references, testimonials, and marketing/PR opportunities • Ensure clients offer Hinge Health’s full suite of MSK solutions • Contribute scalable SMB account-management best practices to improve operational efficiency and client outcomes • Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams

🎯 Requirements

• 2+ years of experience in small business (SMB) account management • Experience owning a growing book of approximately 150+ accounts and delivering measurable results • Bachelor’s degree in Business, Marketing, Communications, or a related field • Ability to build and manage client relationships at scale • Ability to meet or exceed adoption, retention, and satisfaction targets • Experience at a high-growth or startup company preferred • Understanding of employee benefits, digital health, and/or the healthcare ecosystem preferred • Strong analytical skills and proficiency in Excel or similar tools preferred • Experience partnering cross-functionally with Sales, Marketing, Operations, Product, and Clinical teams preferred • Track record of turning satisfied customers into advocates through references, case studies, or PR/marketing collaborations preferred • Legally authorized to work in the United States

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Gender-affirming care support • Family and fertility planning tools • Travel reimbursements if healthcare isn’t available where you live • Traditional or Roth 401k retirement plan options • 2% company 401k match • Learning and development stipend • Discounted company stock through ESPP • Easy payroll deductions for ESPP