Associate Director, Client Success

🕒 August 7

🇺🇸 United States – Remote

💵 $107k - $136k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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World Education Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1974

📚 Education

🌍 Social Impact

Education • Social Impact

World Education Services is a nonpartisan social enterprise that provides widely accepted international credential evaluation services to help students, professionals, immigrants, and refugees have their foreign education recognized in the United States and Canada. WES offers credential assessment reports (including ECAs for Canadian immigration), digital tools like iGPA and AccessWES, research and policy work, and social impact programs and philanthropy aimed at improving economic inclusion and workforce pathways for newcomers.

📋 Description

• Own performance across a 7,000+ account portfolio, including retention, expansion, and organic growth • Develop and execute strategies to increase client volume and maximize account value • Manage portfolio performance against retention and expansion targets • Own forecasting and reporting to leadership • Establish segmentation and prioritization strategies for scalable client engagement • Serve as senior relationship owner for strategic and high-value accounts • Lead complex client engagements with executive presence and credibility • Ensure client-facing deliverables and interactions are accurate, current, and executive-ready • Resolve complex client issues and executive-level escalations • Maintain visibility into portfolio performance, retention, volume trends, and growth opportunities • Architect and optimize Salesforce reporting, including margin, profitability, and financial-impact tracking • Leverage data and insights for strategy, decision-making, and risk mitigation • Ensure CRM data integrity and reporting accuracy • Lead, coach, and develop a team of Client Success professionals • Set expectations and provide resources to support optimum team performance • Drive accountability, capability building, and continuous improvement • Partner cross-functionally on renewals, forecasting, and expansion strategies • Translate client insights into recommendations and improvements to processes, products, and client experience

🎯 Requirements

• Bachelor’s degree in business, public administration, education, or related field required • Master’s degree preferred • 8+ years of experience in client success, account management, or revenue-focused roles, with increasing scope and responsibility • 3+ years of experience leading and developing high-performing teams • Proven track record of owning client retention, expansion, and portfolio growth outcomes, including accountability for revenue or volume-based targets • Demonstrated success managing large-scale, complex client portfolios; 5,000+ accounts preferred and 10,000+ strongly preferred • Experience operating in a quota-driven or revenue-accountable environment, including ownership of forecasting and performance tracking • Strong experience with Salesforce CRM and reporting • Demonstrated experience with data analysis and performance reporting • Proven ability to manage complex, high-profile client relationships, ideally within government, higher education, or regulated environments • Experience working in cross-functional, matrixed organizations • Demonstrated ability to operate at both a strategic and execution level • Strong executive presence • Strong alignment with WES mission and values • Willingness and ability to travel up to 30–50% as needed

🏖️ Benefits

• Remote work and flexible scheduling • Generous time-off policies • Comprehensive wellness programs • Competitive compensation • Comprehensive benefits • Tangible rewards and recognition • Learning opportunities • Personal and professional development • Career advancement opportunities • Comprehensive training programs • Tuition reimbursement opportunities • Employee-led resource groups • Town halls and collaborative team events • Meaningful volunteer opportunities • Inclusive and accessible work environment • Accommodation support during recruitment

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