Senior Analyst, Customer Success Operations

🕒 August 7

🇺🇸 United States – Remote

💵 $99k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Debt Financing on 2022-06

Consulting • Healthcare • Marketing

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• Bring customer success and account management knowledge into Customer Success Operations • Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, usage, and engagement KPIs • Translate metric trends into actionable insights for Customer Success leadership • Run QA checks to identify reporting issues before they reach leadership • Partner with account managers, customer success managers, pre-sales, and application specialists on large and complex projects • Support the Senior Manager, Customer Success Operations with program delivery across the customer base • Provide account-level context requiring broad cross-functional fluency • Build working relationships with pre-sales, application specialists, and Customer Success leadership stakeholders • Represent Customer Success Operations needs and surface early signals • Contribute to strategic projects including CS Platform and Usage Based Pricing • Serve as the go-to person for cross-functional and customer-facing context within Customer Success Operations

🎯 Requirements

• 3 to 5 years of customer operations experience, ideally at a high-growth B2B SaaS or AI company • Prior exposure to customer success • Strong understanding of SaaS and Customer Success metrics, including NRR, GRR, renewal rate, MAU, DAU, and usage-based KPIs • Comfortable working in Salesforce, Gainsight, and forecasting tools such as Clari or Gong • Comfortable working in ambiguity and solving open-ended problems proactively • Strong communication skills and ability to influence and build trust with cross-functional teams • Exceptional organizational skills and ability to manage multiple priorities under tight deadlines • Nice to have: exposure to pre-sales and application specialist functions • Bonus: experience with SQL or data warehouse tools such as Snowflake or BigQuery • Bonus: familiarity with a BI platform such as Tableau

🏖️ Benefits

• Performance-based bonus • Equity • Generous benefits program • Reasonable accommodation for qualified employees with protected disabilities, as required by applicable laws