Customer Success Manager

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🗽 New York, Massachusetts, +1 more states – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pearl Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💸 Finance

💰 $18M Series A on 2021-09

Healthcare Insurance • SaaS • Finance

Pearl Health is a company dedicated to transforming primary care through value-based models. Their mission is to democratize access to value in healthcare, emphasizing quality care that rewards providers for improving patient health outcomes. Pearl Health offers data-driven insights, technology solutions, and hands-on support to primary care providers, helping them improve patient outcomes, reduce costs, and enhance their practice operations. Through strategic partnerships and their innovative Pearl Platform, they empower care providers to focus on patient care while stabilizing finances and sharing in the savings generated from quality care.

📋 Description

• Own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts. • Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration. • Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value. • Consult with provider leadership to re-engineer clinical and administrative workflows. • Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

🎯 Requirements

• A Bachelor’s degree or equivalent professional experience. • 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management. • Experience in value-based care • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership. • A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience. • Willingness to travel up to 25% for critical in-person customer meetings.

🏖️ Benefits

• Competitive benefits package. Details at __pearlhealth.com/careers__