Customer Success Manager

Job not on LinkedIn

🕒 August 7

🏄 California, Washington – Remote

🏄 California – Remote ☕ Washington – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearl Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $18M Series A on 2021-09

Healthcare • Healthcare Insurance • SaaS

Pearl Health is a company dedicated to transforming primary care through value-based models. Their mission is to democratize access to value in healthcare, emphasizing quality care that rewards providers for improving patient health outcomes. Pearl Health offers data-driven insights, technology solutions, and hands-on support to primary care providers, helping them improve patient outcomes, reduce costs, and enhance their practice operations. Through strategic partnerships and their innovative Pearl Platform, they empower care providers to focus on patient care while stabilizing finances and sharing in the savings generated from quality care.

📋 Description

• Own post-sale success and satisfaction for approximately 10 medium and enterprise-sized accounts. • Support all aspects of customer health from implementation through renewal. • Help customers understand value-based care programs, use Pearl’s technology, and achieve long-term performance. • Diagnose operational inefficiencies within provider groups and facilitate high-level process transformation. • Lead executive-level business reviews and interpret complex performance data to influence client decision-making and policy development. • Deploy trainings, conduct biweekly touchpoints with platform operators and program managers, and lead monthly to quarterly performance deep dives with senior stakeholders. • Manage a portfolio of 10 medium and large accounts through strategic implementation frameworks and product-integration guidance. • Lead monthly and quarterly business reviews and workshops. • Partner with CS Operations and Growth teams to secure contract renewals and drive account expansion. • Consult with provider leadership to re-engineer clinical and administrative workflows aligned with practice transformation and value-based care objectives. • Analyze performance data to identify cost drivers and develop strategies for referrals and care management. • Collaborate with Practice Transformation, Data Science, and ACO Operations teams to optimize provider performance and customer success. • Develop data-backed narratives to communicate business updates and establish Pearl’s value.

🎯 Requirements

• A Bachelor’s degree or equivalent professional experience. • 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management. • Experience in value based care. • Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership. • A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience. • Willingness to travel up to 25% for critical in-person customer meetings. • Must be based in the Pacific Time Zone (PST / Pacific Standard Time). • Direct experience working with and supporting primary care providers. • Proficiency in using CRM analytics, especially HubSpot, and internal dashboards to measure outcomes and allocate resources. • Track record of achieving account expansion or renewal targets. • Deep understanding of the provider landscape, including relevant technology vendors and evolving priorities.

🏖️ Benefits

• Discretionary performance bonus • Equity options • Competitive benefits package