Dura Digital
11 - 50 employees
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
SaaS • Artificial Intelligence • B2B
Dura Digital is a company founded by Fernanda Badano that specializes in helping clients digitally transform their businesses. The company offers a comprehensive range of services, including human-centered design, advanced engineering, and artificial intelligence solutions. With a commitment to innovation and a dual-shore studio model, Dura Digital focuses on making the digital future a reality for its clients. Headquartered in Seattle, USA, with offices in Montevideo, Uruguay, and Edmonton, Canada, the company leverages local tech talent to deliver end-to-end solutions that address the evolving challenges and opportunities presented by generative AI technologies.
VP, Delivery & Customer Success
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Dura Digital
11 - 50 employees
☁️ SaaS
🤖 Artificial Intelligence
🤝 B2B
SaaS • Artificial Intelligence • B2B
Dura Digital is a company founded by Fernanda Badano that specializes in helping clients digitally transform their businesses. The company offers a comprehensive range of services, including human-centered design, advanced engineering, and artificial intelligence solutions. With a commitment to innovation and a dual-shore studio model, Dura Digital focuses on making the digital future a reality for its clients. Headquartered in Seattle, USA, with offices in Montevideo, Uruguay, and Edmonton, Canada, the company leverages local tech talent to deliver end-to-end solutions that address the evolving challenges and opportunities presented by generative AI technologies.
📋 Description
• Own end-to-end delivery across all Dura Digital studios • Lead delivery strategy, standards, and governance across AI, data, design, engineering, and product engagements • Drive excellence in scope management, quality, timelines, financial performance, and client outcomes • Serve as senior escalation point for key client relationships • Drive customer satisfaction and support clients through AI-enabled transformation • Conduct reviews, retrospectives, and feedback loops to strengthen customer trust and relationships • Own project profitability, margin targets, utilization, forecasting, and resourcing • Partner with Finance and Operations to maintain the delivery pipeline and optimize team allocation • Implement financial governance and risk controls • Lead and mentor delivery leaders across global studios • Strengthen delivery capabilities, tools, and methodologies • Foster a collaborative, high-performing culture • Partner with Sales, Client Success, Marketing, Product, and studio leadership • Support pre-sales and scoping • Translate lessons learned into delivery frameworks, processes, and reusable assets
🎯 Requirements
• 10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions • 5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations • Strong understanding of Agile, DevOps, AI/ML lifecycle, and product delivery frameworks • Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects • Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills • Experience leading remote, dual-shore, or global delivery teams • Genuine alignment with Dura Digital’s mission and values
🏖️ Benefits
• Remote-first, collaborative international culture • Competitive compensation • Supportive leadership • Significant opportunity for impact and career growth • Career growth opportunities
Apply NowSimilar Jobs
🔥 2 hours ago
Customer Success Operations Director building analytics, enablement, and scalable processes for Tekmetric’s auto repair shop software. Partnering with leadership to improve onboarding and retention operations.
🕒 Yesterday
Xerox customer success manager delivering managed print and technology solutions for global enterprise accounts. Managing service operations, renewals, profitability, and executive customer relationships.
🕒 Yesterday
Director leading customer success for Voyager Sopris Learning’s K–12 education and edtech solutions. Driving implementation, adoption, retention, expansion, and measurable student outcomes.
🕒 2 days ago
Director leading customer success for Mural Health, a clinical-trial technology startup. Building teams, enterprise relationships, scalable processes, and retention and expansion strategies.
🇺🇸 United States – Remote
💵 $140k - $190k / year
💰 $12.7M Seed Round - Mural Health on 2024-04
⏰ Full Time
🔴 Lead
🏆 Customer Success
🕒 2 days ago
Customer Success Director leading federal customers and a player-coach team for Cyera, which provides AI trust and data security infrastructure. Driving adoption, technical outcomes, retention, expansion, and customer feedback across the Cyera Platform.
