Head of Customer Success

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🔥 0 minutes ago

🏖️ New Jersey, New York, +6 more states – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $141k - $166k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Stravito

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

Stravito is a flexible and user-friendly insights platform designed specifically for enterprises. It serves as a knowledge management tool, enabling organizations to centralize, manage, and leverage their collective knowledge effectively. By providing AI-powered search capabilities and a globally accessible library of insights, Stravito helps research and insights teams, stakeholders, and clients find relevant, tailored results swiftly. Often described as a personal Spotify for research or an internal Google, Stravito empowers enterprises to turn insights into actionable assets, minimizing the time and effort spent on information requests and integration with existing data sources.

📋 Description

• Lead the global team of Customer Success Managers • Manage, coach and develop a team of 10–15 Customer Success Managers • Serve as the person the team trusts and turns to • Own customer escalations end to end • Act as the senior presence on customer calls when CSMs need backup • Operationalise change from CS leadership and ensure it sticks with the team • Run day-to-day Customer Success operations smoothly • Spot issues early and solve them at the appropriate level • Filter information upward • Stay customer-facing and involved in account details • Turn global Customer Success strategy into practical execution

🎯 Requirements

• Background as an enterprise Customer Success Manager • At least 2 to 3 years of people management experience in Customer Success • Real management experience as a Senior Manager, Head of, Regional Director or Team Lead • Strong accountability for people issues and customer situations end to end • Highly operational working style and attention to detail • Ability to execute and embed organizational change • Strong communication skills • Proven ability to adapt to different stakeholders • Ability to work in an ambiguous environment and structure and prioritize accordingly • Collaborative team player able to develop team strengths • Track record using automation, predictive insights and intelligent workflows • Must be a current tax resident in one of the employer’s hiring locations

🏖️ Benefits

• Fully remote work • Remote-first and globally spread team • Company events a couple of times each year • Fun, collaborative environment • Zero micro-management • Freedom to cultivate your own processes • Competitive compensation package • Possibility of working with cutting-edge technology such as GenAI