Customer Success Manager

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Recharge

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

🤝 B2B

💰 $227M Series B on 2021-06

SaaS • eCommerce • B2B

Recharge is a subscription commerce platform that helps e-commerce brands build, run, and scale subscription programs. Focused heavily on Shopify merchants, Recharge provides subscription management, customer portals, churn prevention, upsell/cross-sell, bundles, loyalty and referral programs, analytics, AI-powered Concierge SMS, and extensible APIs/SDKs. The company offers enterprise solutions and hands-on partnership and claims large scale metrics (e. g. , powering a major share of Shopify subscriptions, 100M subscribers, 20,000 brands served, and $1B+ processed per month).

📋 Description

• Own and manage a book of 50–70 growth-stage merchants, driving retention through proactive risk management and customer advocacy • Understand each merchant’s business goals, technical setup, and success metrics to guide adoption of Recharge features • Lead regular business reviews and success planning conversations aligned with measurable outcomes • Partner with Sales on renewals, expansions, and upsell motions through account planning and execution • Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities • Guide customers through support and product-related issues, set expectations, and drive efficient resolution • Champion Recharge’s values of Accountability, Collaboration, Iteration and Details

🎯 Requirements

• Experience managing a book of business with accountability for retention and product adoption in a SaaS environment • eCommerce and Shopify experience strongly preferred • Demonstrated technical aptitude • Ability to quickly learn product behavior, understand integrations or APIs, and explain technical concepts clearly to customers • Experience supporting customers with semi-complex workflows or technology stacks • Comfort using data and tools such as Salesforce, Looker, or similar platforms to assess customer health and inform decisions • Ability to balance empathy with strong judgment • Confidence collaborating cross-functionally with Sales, Product, Technical Support, and Implementations • Growth mindset and coachability • Comfort receiving and applying feedback in a fast-moving environment

🏖️ Benefits

• Medical, dental and vision plans • Retirement plan with employer contribution • Flexible Time Off • Paid Parental Leave • Monthly Remote Life and Merchant stipends • Compensation offerings grounded in a pay-for-performance philosophy • Equity and benefits may exist in the total compensation package