Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $58.3k - $75.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Handle the assigned accounts to consistently perform at or above quota. • Build relationships with new customers, including management and executive collaborators, and understand their objectives. • Develop a strategy and plan for achieving customer objectives from a consultative approach. • Coordinate with technical support for technically complex questions. • Monitor customer usage, adoption, and customer health metrics. • Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription. • Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake. • Maintain outstanding administration of your accounts. • Stay current on company and industry product knowledge. • Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers. • Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight. • Embody the Cengage Credo by demonstrating our ethos. • Perform other duties as needed to achieve Infosec goals.

🎯 Requirements

• Ability to build rapport through phone calls, email, and video conferencing. • Demonstrated ability to communicate, present, and influence credibly and effectively. • Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization. • Excellent listening and negotiation skills; critical thinking and problem-solving skills. • Confident self-starter, highly motivated, and able to excel in a high-performance setting. • Natural relationship builder with integrity, reliability, and maturity. • Ability to prioritize among competing tasks.

🏖️ Benefits

• Comprehensive and rewarding Total Rewards package designed to support and empower our employees