SaaS Account Executive – Contact Center, UC Analytics

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Brightmetrics™

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Brightmetrics™ is an analytics tool designed to deliver powerful insights and reporting for unified communications (UC) and contact center systems. With a focus on enhancing customer experience, operational efficiency, and agent transparency, Brightmetrics provides customizable data visualization and analytics that enable businesses to make informed decisions based on their call and interaction data. The platform simplifies the process of analyzing data from various sources, including Mitel and Genesys, helping organizations optimize their telephony services and improve customer satisfaction.

📋 Description

• Prospect outbound across your territory through cold outreach, LinkedIn, and industry events, building pipeline alongside co-sell opportunities from platform partners • Build and maintain relationships with platform sales reps and integration partners across Genesys, Mitel, Zoom, and RingCentral • Coordinate with EMEA-based platform partner teams to support cross-border co-sell opportunities • Identify and engage contact center operations teams struggling with reporting, visibility, and operational insight • Run discovery calls and demos that connect analytics outcomes to the problems prospects actually have • Manage multi-stakeholder sales cycles across operations, IT, and leadership • Collaborate with marketing, product, and customer success to sharpen messaging and improve how we go to market

🎯 Requirements

• Experience carrying a quota in a SaaS or B2B sales role — you don't need a decade of closes, but you need to have owned a sales cycle and know what that actually takes • Energy and competitive drive to build pipeline from scratch through outbound prospecting, networking, and partner relationships • The ability to have real conversations with prospects — listening to what they need, not just running through a pitch deck • Coachability and a genuine desire to get better at your craft • Willingness to travel roughly 20% for partner events, vendor meetings, and customer visits • Some items that will make you stand out but aren't required: • Experience with a structured sales methodology (SPICED, MEDDIC, Challenger) • Selling an add-on or overlay product alongside a primary vendor • Working with channel partners, or selling into contact centers or the UC/CCaaS space. • Comfortable using AI tools (like Claude) to speed up prospecting, research, and administrative work. • Based in or near the Eastern time zone (Central time zone considered for the right candidate) to support territory coverage and occasional early calls with EMEA-based partners.

🏖️ Benefits

• On-target earnings: $165K–$180K at quota ($100K base + uncapped commissions with accelerators above quota) • Annual Quota $650K - $800K • New Reps ramp over their first 2 quarters - activity-based goals plus a guaranteed draw early on, transitioning to full dollar quota • Remote-first — we care about results, not performative busyness • Unlimited PTO, and we mean it: you get a $1,000 vacation bonus when you take your first full week off each year • Health, dental, and vision coverage • Life insurance (basic, voluntary, and AD&D) • Short-term and long-term disability • 5% 401(k) contribution with no match requirement — we contribute whether you do or not • Family leave (maternity and paternity) • Annual wellness bonus