Technical Support Engineer

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Brinqa

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

💰 Private Equity Round on 2021-06

Cybersecurity

Brinqa is a cybersecurity company specializing in unified exposure management and risk-based vulnerability management. Their platform focuses on consolidating, prioritizing, and reducing security vulnerabilities across infrastructures, cloud environments, and applications. Brinqa's solutions assist in automating vulnerability remediation and provide a comprehensive approach to managing cyber risk by unifying vulnerability data and enabling risk operations centers. Their tools are designed to help businesses translate security findings into actionable insights that can be understood and acted upon by executives and boards. Brinqa aims to streamline and enhance proactive security programs by addressing and mitigating threat exposures effectively.

📋 Description

• Own resolution of technical issues for a portfolio of enterprise customers • Serve as primary point of accountability for customer accounts • Investigate and resolve complex production issues independently • Take ownership of minor-to-moderate configuration changes • Write clear professional incident summaries and root-cause explanations • Act as initiator and advocate for AI-assisted ways of working • Contribute to a culture of continuous improvement

🎯 Requirements

• At least 3+ years in a technical, customer-facing support or implementation role supporting enterprise B2B SaaS customers. • Strong problem-solving instincts and ability to work through ambiguous, high-stakes issues independently and with sound judgment. • Excellent written and verbal communication. • Experience with graph databases (e.g. Neo4j), NoSQL data stores, or distributed SQL systems (e.g. Yugabyte). • Working knowledge of Groovy or another object-oriented programming language. • Experience working with REST APIs and API-testing tools such as Postman.

🏖️ Benefits

• Immediate need for a Technical Support Engineer • Investigating and resolving complex technical issues for enterprise customers • Use technical expertise to troubleshoot issues across applications, configuration, and infrastructure • Reporting structure to Manager of Customer Support