Call Center Sales

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🕒 March 19

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British Swim School

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

⚽ Sports

Education • Sports • Franchise

British Swim School is a swim instruction franchise that offers year-round progressive swim programs for all ages, focusing on water acclimation, survival skills, and stroke development. They provide small-group lessons, highly-trained instructors with lifeguarding and first-aid certifications, and specialized programs including infant, child, teen, adult, adaptive aquatics, and pre-team training. The company emphasizes a survival-first approach, individualized assessments to place swimmers in appropriate levels, and convenient local locations with online enrollment and a mobile app.

📋 Description

• Engage in meaningful, human conversations with parents to explain the vital importance of our mission. • Use warm leads to help families find the right program and enroll their children. • Provide top-tier service by solving problems and answering questions. • Handle inbound calls, texts, emails, and tickets with empathy and professionalism. • Process cancellations, online enrollments, account updates, and billing changes. • Document interactions thoroughly to ensure smooth team communication.

🎯 Requirements

• Call center, sales, admin, or high-touch customer service experience preferred. • Strong computer literacy (Google Suite, CRMs, spreadsheets). • Ability to follow SOPs and maintain accuracy across systems. • Reliable high-speed internet, computer with webcam, and headset. • Ability to work evenings and weekends (we operate 7 days/week). • Bilingual English/Spanish required.

🏖️ Benefits

• Health insurance • Paid time off • Flexible scheduling • Gym reimbursement (up to $25/month) • 401(k) plan • Medical insurance options • Growth opportunities within a fast-growing franchise