Implementation Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Lead and project manage the discovery process for Health and Welfare new client implementations • Lead teams and clients in defining and documenting requirements from legal plan documents, summary plan descriptions, and HR materials • Gather and input benefits class matrices, plan requirements, rates, permissions, field options, site text, demographic and benefit data imports, and vendor/payroll exports • Consult clients on best practices and recommend system and process changes • Research and recommend system enhancements; assist Product Managers and Developers with enhancement specifications • Lead implementation kick-off, requirements-gathering, review, and other client meetings • Identify and mitigate project and staffing risks, escalating where appropriate • Manage implementation timelines with bswift staff and clients • Coordinate with internal teams to finalize requirements for all in-scope services • Manage client expectations, turnaround times, and scope or service changes • Monitor industry trends and recommend improvements to client service approaches • Develop and implement strategies to improve client and broker satisfaction • Assist sales and marketing efforts as needed • Coach and mentor others • Own the quality and satisfaction of new client onboarding until transition to client care

🎯 Requirements

• Bachelor's degree in business administration or related field • 5+ years of client relationship, consulting, and implementation experience • Current or previous experience with benefits / implementation processes and methods • Excellent written and verbal communication skills with internal, external, technical, and non-technical team members • Proven track record of developing and maintaining strong relationships with clients and brokers • Strong customer service orientation • High productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness • Ability to work independently and as part of a team • Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere • Ability to quickly sort through complex subject material • Strong problem-solving skills • Ability to take initiative and use resourceful, innovative approaches while maintaining quality • Advanced proficiency in MS Excel, including VLOOKUPs, Pivot tables, and data summaries • Working knowledge of other MS Office products • Willingness to travel as needed

🏖️ Benefits

• Comprehensive health, dental, and vision plans • Performance-based incentives for most roles • Remote first, office friendly environment • Employer-sponsored retirement savings programs • Professional development, training, and career growth resources • Supportive collaborative culture • Mental health, financial planning, and wellness resources