Technical Service Care Associate

🔥 31 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $26 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Budderfly

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

🏢 Enterprise

💰 $5M Debt Financing on 2022-06

Energy • Enterprise

Budderfly is a company that provides energy efficiency and management services through an energy-as-a-service model. They focus on increasing energy efficiency for businesses without upfront costs by installing cutting-edge equipment and providing ongoing maintenance. Budderfly's model allows businesses to lower their energy usage, save money, and become leaders in sustainability by reaching their net-zero goals. They partner with clients to upgrade facilities, optimize operations, and reduce carbon footprints with innovative technology and long-term partnerships. With substantial investments in energy infrastructure, Budderfly transforms energy waste into capital savings and continually innovates to enhance sustainability and efficiency.

📋 Description

• Owns the customer experience from beginning to end for Technical Services reported issues • Act as Liaison with management and our customers • Provide dedication to improve customer service and business productivity • Proactively reach out to customers regarding the current standing of reported issues (ticket statuses) • Provide excellent and timely customer service through phone, email, and chat • Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process • Works to improve customer satisfaction throughout the Technical Services issue resolution process

🎯 Requirements

• Strong interpersonal, analytical, verbal and written communication skills • Coordinating multiple daily tasks concurrently • Demonstrated experience in customer phone service • Able to work as a team player and independently • Creative problem solver with ability to multi-task • Ability to work rotational weekend/holiday call • Passion for energy savings • Maintaining positive relationships with customers • Enjoys continuous learning, as supported by your organization, both technically and professionally • Excellent verbal and written skills. • Work across / with organization Teams.

🏖️ Benefits

• Career advancement opportunities in a fast-growing, supportive company environment • Competitive pay • Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance • Opportunity to work as part of a team that values its members and works together to achieve positive change.