Client Care Representative

Job not on LinkedIn

🔥 25 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Burnout Brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2023

🚘 Automotive

📦 Logistics

🏭 Manufacturing

Automotive • Logistics • Manufacturing

Burnout Brands is a values-driven private equity firm that partners with founders, families, and intermediaries to acquire, operate, and grow middle-market service and industrial companies. The firm emphasizes operational excellence, team-building, and focused execution, pursuing platform investments and add-on acquisitions across targeted themes such as facilities and residential services, industrial maintenance, transportation and aftermarket parts, utilities, environmental services, and corporate carve-outs. Burnout Brands concentrates on hands-on value creation, long-term partnerships with deal agents, and supporting management teams to scale businesses.

📋 Description

• Act as the first point of contact for all customer service requests and inquiries. • Advise customers regarding Monster Transmission’s products, services, and active promotions. • Provide accurate communication about order progress, impending changes, and delays. • Follow company processes and procedures while addressing client needs. • Create and maintain detailed documentation for client interactions. • Respond to and create tickets in the Zoho ticketing system. • Return customer voicemails. • Perform other duties as assigned. • Report to the Client Care Lead.

🎯 Requirements

• 3+ years of experience in a fast-paced administrative or customer service role preferred. • Previous experience with a Customer Relationship Management (C.R.M.) system preferred. • Familiarity with Microsoft Office preferred. • Excellent customer relationship skills. • Ability to multitask between multiple priorities and/or projects simultaneously. • Emotional intelligence to de-escalate problems and alleviate concerns. • Superb verbal and written listening and communication skills. • Strong computer skills. • Ability to engage the customer from the beginning of the call through resolution. • Ability to build positive collaborative relationships. • Willingness to develop professionally.

🏖️ Benefits

• Paid Time Off - 80 hours accrued annually. • Individual and dependent medical, dental, and vision insurance (eligible for enrollment on day one and effective on the first of the month after your date of hire). • 4% match on your 401k contributions (eligible for enrollment after 3 months with the company). • Holiday Pay after 6 months of employment for New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. • ADP Workforce Now access to edit direct deposit information, pay stubs, and health & benefits anytime, anywhere. • Training, professional development, and ample opportunities for growth. • All equipment needed to perform duties will be provided.