AVP, Client Services

Job not on LinkedIn

🕒 April 1

🇺🇸 United States – Remote

💵 $90k - $140k / year

⏰ Full Time

🔴 Lead

📁 Client Services

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Businessolver

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

📋 Description

• Partner with Project Management and Production Planning team members daily to review capacity, team deliverables and performance • Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources • Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed • Act as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed • Provide operational performance reports to client leadership team, identifying successes, risks and needs weekly • Conduct regular strategy meetings with Customer Success team to review client activity, needs and performance • Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity and other related client maintenance tasks • Manage team members by conducting regular 1:1s, reviewing work, processes and other team member needs in order to ensure successful execution of assigned tasks • Conduct new team member training and support overall learning paths for all team members, aligning resources as needed • Ensure team is executing against Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items • Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations • Engage in ongoing educational opportunities on product releases, updates and system functionality.

🎯 Requirements

• 8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena • Bachelor’s Degree in Management, Communication or similar field preferred • Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred • Highly motivated, confident, energetic and must possess a positive attitude • Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members • Resourceful and creative problem solver – constructively working with team members to find solutions • Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients • Desire to learn about the newest cutting edge technology and passion for continuous learning • Availability to travel up to 15%.

🏖️ Benefits

• Eligible to participate in the quarterly bonus incentive plan • Comprehensive benefits package including health insurance and retirement plans