Director of Client Services

🕒 April 1

🇺🇸 United States – Remote

💵 $80k - $154k / year

⏰ Full Time

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Businessolver

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

📋 Description

• Own business performance, client outcomes, portfolio health, and service effectiveness across multiple teams and client segments • Set direction for retention, service quality, financial performance, workforce capacity, risk mitigation, and client continuity • Lead organizational change by translating strategy into priorities, reinforcing adoption, and measuring impact • Build leadership capability through coaching, succession planning, talent reviews, and workforce planning • Create accountability frameworks for performance, engagement, leadership consistency, and business outcomes • Partner with HR and executive leaders on organizational effectiveness, scalability, and engagement strategies • Oversee client risk management, escalation governance, operational readiness, compliance, and business continuity • Review enterprise trends and implement actions to reduce systemic risk and improve consistency • Partner with VP-level and cross-functional leaders to align priorities, support strategic client discussions, and advance enterprise readiness • Drive execution through service leadership teams rather than owning day-to-day service delivery • Serve as a security contact for the business unit and liaise with information security on security and privacy matters • Perform other duties as assigned and comply with all policies and standards

🎯 Requirements

• 10+ years of progressive leadership experience in Benefits Administration, Client Services, Customer Success, HR Technology, Healthcare, or another complex service environment • Experience leading leaders, managing large teams or portfolios, and driving strategic planning, talent management, operational results, and financial performance • Proven ability to influence executive stakeholders, navigate ambiguity, drive scalable solutions, and support change adoption • Availability to travel up to 15% • Strategic thinking, enterprise leadership, and business acumen • Executive influence, cross-functional partnership, and client portfolio judgment • Leadership coaching, talent development, succession planning, and change leadership • Risk judgment, escalation governance, operational discipline, and problem solving • Compliance with information security and privacy practices • Standard background check package

🏖️ Benefits

• Annual bonus plan eligibility • Comprehensive benefits package for benefit-eligible full-time or part-time employees • Background checks, identity verification, and reference confirmation as part of the hiring process