VP of Client Services

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $150k - $215k / year

⏰ Full Time

🔴 Lead

📁 Client Services

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Businessolver

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

💰 Private Equity Round on 2021-12

Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.

📋 Description

• Ensure timely, accurate and delightful service delivery to all clients collaborating successfully with other functions across Businessolver. • Provide direction and guidance to team members, including annual strategy for growth and retention • Conduct strategic business reviews with clients and act as executive sponsors for relevant ones • Evaluate operational metrics to assess trends and risks requiring action plans • Support and execute renewal strategies to drive sustained revenue streams • Manage P&L across the teams and report performance to executive team monthly • Analyze KPIs across the team to identify shifts in strategy to ensure attainment of expected results • Drive employee delight through coaching, support, career development and recognition • Manage projects and drive results for consistent and successful client delivery • Point of escalation for internal and external service issues requiring support above day to day client contact

🎯 Requirements

• Bachelor’s degree and relevant experience • 8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena • Strong experience with people management and leading teams/organizations • Experience coaching leaders to lead! • Financial management; experience managing large budgets • Strategic and analytical skills; ability to drive a plan and deviate when necessary to ensure achieved results • Exceptional organizational skills and impeccable attention to detail • Adaptable and resourceful, capable of working under pressure to meet aggressive deadlines • Excellent communication skills; responsible for communicating both internally & externally to drive both client and employee delight

🏖️ Benefits

• Comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ • Annual incentive compensation plan