Executive Director – Global Technology Service Management

🕒 June 26

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BeOne Medicines

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🧬 Biotechnology

🏥 Healthcare

💊 Pharmaceuticals

Biotechnology • Healthcare • Pharmaceuticals

BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a portfolio spanning hematology and solid tumors, BeOne is expediting the development of its diverse pipeline of novel therapeutics through its internal capabilities and collaborations. With a growing global team of more than 11,000 colleagues spanning six continents, the Company is committed to radically improving access to medicines for far more patients who need them.

📋 Description

• Define and execute the enterprise service management framework • Maintain service catalog governance, service taxonomy, service data quality, and consistent onboarding practices for technology services • Extend enterprise service management practices beyond IT • Drive continual service improvement across the technology service portfolio • Partner with service owners to define KPIs, SLAs, XLAs, scorecards, service reviews, and reporting standards • Use service analytics to identify friction, reduce recurring issues, and improve service reliability • Own ServiceNow platform governance, adoption, data quality • Lead global service desk and executive support operations • Ensure service management processes and platforms meet applicable GxP, privacy, cybersecurity, audit, validation, and regulatory requirements

🎯 Requirements

• Bachelor's degree • 14+ years of technology operations, service management, or service delivery leadership experience • 8+ years leading within complex global organizations • Demonstrated success leading enterprise service management functions at scale • Deep experience with ServiceNow as an enterprise workflow platform • Strong command of ITSM disciplines including Incident, Request, Change, Problem, Knowledge, Asset, Configuration, and Service Catalog Management • Experience leading global service desk, executive support, and service performance management capabilities • Exceptional executive leadership, communication, stakeholder management, vendor management, talent development, and change leadership skills • ITIL certification or equivalent service management expertise strongly preferred; ServiceNow leadership experience preferred

🏖️ Benefits

• Medical • Dental • Vision • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness