Partner Success Associate

🕒 February 21

🏢🏡 New York City – Hybrid

💵 $65k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Button

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

Button is a B2B SaaS platform that optimizes mobile commerce by routing users to the highest-converting destination using AI-driven smart routing and deep-linking. It helps retailers, publishers, advertisers and creators stack affiliate, retail media, and seller budgets on a single platform, drive in-app conversions, and provide privacy-safe, deterministic attribution and performance analytics. Button integrates with mobile measurement partners (MMPs) and offers plug-and-play solutions to increase revenue per tap, app engagement, and publisher monetization.

📋 Description

• Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service • Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value • Identify and prospect new retailer partnerships through outbound outreach and referrals • Support PSMs with the marketing campaign lifecycle, assisting in outreach, campaign execution and performance recaps • Proactively monitor user flows and performance, identifying opportunities for optimization and collaborating with internal teams to implement solutions • Ensure consistent achievement of quarterly and annual revenue goals • Secure contract renewals for existing business • Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs • Oversee partner technical implementations in collaboration with Button's solutions engineering team

🎯 Requirements

• At least 2 years’ demonstrated experience in sales or account management • Track record of consistently (over)achieving sales and revenue goals • Excellent ability to leverage data and analytics to effectively communicate insights to client stakeholders • Strong written and verbal communication skills - including experience creating and presenting executive business reviews • Keen attention to detail that ensures systematic organization and reliable delivery • Strong focus on speed, delivering results quickly and efficiently while maintaining a high level of accuracy • Creative inclination that will help with out of the box ways to surprise and delight Button’s partners • A self-motivated attitude: able to take initiative to independently and proactively drive tasks forward • A team player mentality: eager and willing to assist colleagues and contribute as needed to achieve team goals • Ability to negotiate, communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level • Experience evangelizing new products

🏖️ Benefits

• health insurance • 401(k) plan with 3% contribution • unlimited time off including birthdays off • periodic Mental Health Weeks • employee assistance program • complimentary memberships to One Medical • monthly stipend for mobile phone/internet • annual lifestyle stipend • 'All Access' memberships to WeWork in select markets • regular coworking days and social events